Specialist II Retail Training Design

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

Hannaford offers a flexible work environment, with a hybrid work expectation for Home Office based positions of being physically present in the Scarborough Home Office 3 days a week. This expectation serves to nourish our culture, showcase care through flexibility, and strengthen our partnerships.

Serve as a primary liaison for business partners and lead Retail Training related projects. Collaborates on development, assignment, updating, version control and printing and/or publishing of all Retail focused training tools and resources including Training Guides/Modules and all supporting role-based training content. Serves as Training SME and supports business partners with skilled facilitation rooted in adult learning principles, instructional design, and retail operational insights to ensure training content/assets/channel of delivery meets business and retail needs. Takes ownership of process and content development of training solutions and plans from inception to deployment including effectively identifying and cultivating stakeholder relationships and engagement.

• Leverage effective facilitation, consulting skills and use of cross-functional project management tools to identify stakeholders' business needs as they relate to current and future training requirements
• Ensure all training materials and programs meet legal and regulatory requirements
• Author agendas, outlines, process-oriented documentation where none exist and/or to lead discovery sessions with business partners
• Proactively engage SMEs/department business partners to fully understand target audience needs, and subject complexities to design or revise learning and performance objectives
• Recommend available tools and processes to assess KPIs for training
• Design, develop and revise training assets and plans leveraging adult learning principles and knowledge of end user/learner role-based responsibilities
• Create engaging training and development experiences that integrate multiple delivery channels, including but not limited to instructor-led, experiential, SOPs and digital (self-paced and live)
• Invite and apply creative approaches to develop training experiences that achieve objectives and meet the needs of the target audience
• Leverage available training and workforce data to inform training recommendations
• Use excellent communication skills -- verbal, written, designed -- and effectively and efficiently adapts/adjusts communication based on its context and delivery channel
• Responsible for successful, on-time project completions, complete with identifying setup needs/nuances in SuccessFactors and submitting clear direction for ADUSA LMS Team.
• Takes initiative, uses good judgment and critical thinking, works interdependently
• Develop assessments and adapt existing materials in other formats.

• Advanced knowledge and demonstrated experience of instructional design techniques, concepts and application and curiosity to continue to learn more
• Knowledge of LMS administrative functions and experience with SuccessFactors ,
• Excellent organizational and project management skills; detail and process oriented
• Excellent communication skills and interpersonal skills, with the ability to build relationships, internally & externally
• Demonstrated ability to handle multiple, complex projects autonomously
• Demonstrated expertise to act consultatively, including critical and strategic thinking skills to probe for understanding, and identify issues/opportunities as they relate to training and development needs/solutions
• Proficiency in current Windows operating systems and Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Teams, Loop,)
• Proficiency in Articulate 360 suite, and experience with digital authoring tools
• Knowledge of concepts and practices of adult learning and current trends in technology-based learning
• Ability and comfort in leading meetings, and/or delivering presentations

• Minimum 5- 7 years' experience in a training focused role for Retail environment
• Sales/Retail experience and/or knowledge of sales/Retail skill development tools are a plus
• Instructional design experience and knowledge of multiple digital authoring tools
• Experience with SuccessFactors learning management system
• BS/BA/Certification in Learning Design or Instructional Technologies or Adult Learning

The Salary Range for this Position is $75,040 - $112,560

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.