Director, Internal Communication

Internal Communications Director - Denver, Colorado

Are you a strategic communications leader ready to make a significant impact within a dynamic, global organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Director of Internal Communications.

Western Union powers your pursuit.

We are seeking a strategic and experienced Director of Internal Communications to lead our internal communications team at Western Union. This pivotal role will focus on executing a comprehensive internal communication strategy that drives employee engagement, fosters a strong company culture and aligns teams around our business objectives globally. Reporting to the VP of Global Communications, the Director of Internal Communications will play a key role in shaping and amplifying our corporate narrative and work closely with senior leadership and cross-functional teams to ensure clear, compelling and consistent messaging across our global workforce.

Role Responsibilities

• Develop and implement an integrated global internal communications strategy that supports Western Union's business objectives, values and culture.
• Act as a strategic advisor to senior leadership on internal messaging, change management and employee engagement initiatives to drive effective communication.
• Lead a team of internal communicators responsible for crafting compelling content and messages that resonate with employees across multiple regions and functions.
• Oversee the creation and distribution of internal communications, including leadership announcements, company announcements, newsletters and intranet content to engage and align employees worldwide, fostering a strong sense of community and purpose.
• Develop and manage a comprehensive content strategy across key communication channels.
• Lead internal communication efforts around organizational changes, M&A and other significant business developments.
• Collaborate with risk and crisis management teams to develop and implement effective internal crisis communication strategies.
• Collaborate cross-functionally with External Communication, HR, Corporate Strategy and other departments to ensure alignment and integration of messaging.
• Establish KPIs to measure the effectiveness of internal communications and continuously improve strategies based on insights.

Role Requirements

• Bachelor's degree in Communications, Corporate Communications or related field; advanced degree preferred.
• 8+ years of experience in global communications, corporate communications, or related roles within a multinational organization.
• Proven track record of developing and executing successful internal and external communication strategies that drive employee engagement and alignment in a fast-paced, matrixed environment.
• Exceptional writing, storytelling, editorial and verbal communication skills, with the ability to distill complex information into clear, compelling messages and craft compelling narratives for diverse audiences.
• Strong executive presence and experience advising and influencing senior leaders.
• Strategic thinker with the ability to translate business objectives into effective communication strategies.
• Experience managing and developing high-performing teams.
• Global mindset and experience working across diverse cultures and geographies.
• Proficiency in digital communication platforms and tools.

We make financial services accessible to humans everywhere. Join us for what is next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We are a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You will have plenty of opportunities to learn new skills and build a career, as well as receive a competitive compensation package. If you are ready to help drive the future of financial services, it is time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $170,000 - $205,000 USD per year. An annual bonus and stock incentives align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States - specific benefits include:

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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Estimated Job Posting End Date:

06-16-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.