New 
Customer Service Team Lead (Mon-Fri!!)
 TEKsystems | |
$22.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Arizona, Tempe | |
 Jun 07, 2025 | |
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*Team Lead - Customer Service (Mon-Fri Schedule!!)*
*Team Lead - Customer Service Job Description:* This position is to perform the CSR job as well as lead 10 customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers' concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers. CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required. This position requires high attention to detail. Emailing/Communicating with clients and customers. Job Details: * Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching. * Data entry/order processing * Other assigned duties *Team Lead - Customer Service Job Requirements:* * Must have 3+ years of strong customer service experience -Strong computer skills -Strong Email and Phone skills * 1 year of team lead or supervisor experience * Must be able to work on-site in Mesa, AZ *Team Lead - Customer Service Hours/Pay:* * *1st Shift Mon-Fri Schedule!!* * *$22.00 per hour!!* *Pay and Benefits* The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Tempe,AZ. *Application Deadline* This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |