Support Technician

We are seeking a responsible, self-motivated student to
staff our HSC IT support service desk, respond to e-mail inquiries, process
work tickets, run routine IT repairs on campus, and help with special projects.
The successful candidate will be assigned to work directly with the IT Service
Desk team and Classroom Technology support team.

DUTIES AND RESPONSIBILITIES:
* Plays an integral
role as front-line staff in the IT support operations of the UNM HSC campus by
responding to and troubleshooting email, online, and in-person inquiries
* Configures, manages
and repairs computers, printers, smartphones, and other devices used by
faculty, staff and students
* Provides
in-the-field assistance to users with various computer hardware and software
issues
* Utilizes a central
ticketing system to communicate with colleagues and resolve issues in
conjunction with higher-level IT resources both centrally and within their
assigned department
* Assists in
maintaining inventory of equipment and supplies

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Preferred qualifications:

• Exceptional communication and customer service skills with a
  strong work ethic
• Previous experience in an IT support environment
• Experience with Apple (Mac) operating systems
  and devices
• Genuine interest in information technologies and
  ability to manage the rapid pace of change that comes with that industry

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.