Temporary Professional-Web & IT Support

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Temporary Professional-Web & IT Support provides IT support and web design services for the Fine Arts Center. Responsibilities include maintaining and updating website content using Drupal and AudienceView, with additional duties in web programming and design. The incumbent provides support for digital communications through the production and testing of e-newsletters and contributes to the Fine Arts Center's social media channels. The role requires strong problem-solving skills, the ability to work independently, and a proactive approach to researching and implementing technical solutions.

Essential Functions

• Maintain, design, and update the UMass Fine Arts Center's website and database to keep 15,000+ patrons engaged with performances and informed about each season's offerings.
• Use Drupal and AudienceView to manage and update website content, ensuring accuracy and functionality.
• Design, query, and compile digital communications sent to the Fine Arts Center's 1,000+ patrons.
• Support digital communications by producing, testing, and optimizing e-newsletters.
• Assist in the design and maintenance of web pages, incorporating responsive design and accessibility best practices.
• Contribute content and technical support to the Fine Arts Center's social media channels.
• Apply strong problem-solving skills and work independently to identify, research, and implement technical solutions that improve user experience and workflow.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor's degree in computer science, information technology, or a related field.
• Experience with website maintenance and design, including front-end technologies such as HTML, CSS, and JavaScript.
• Proficiency in web content management systems (e.g., Drupal) and email marketing platforms.
• Familiarity with database querying and structuring, with demonstrated experience improving data systems for accuracy and efficiency.
• Strong problem-solving skills and the ability to work independently to research and implement technical solutions.
• Excellent organizational and communication skills, with the ability to manage multiple tasks and support diverse user needs.
• Comfort working with digital tools and collaborative platforms such as Microsoft 365 and Google Workspace.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience with AudienceView or similar ticketing/marketing platforms.
• Experience designing and sending digital newsletters or marketing emails.
• Experience working in arts, education, or nonprofit environments.

Physical Demands/Working Conditions

• Typical Office Environment.

Additional Details

• This is a part-time position, terminating 8/30/2025.

Work Schedule

• 20 hours per week; Variable Schedule.
• This is a temporary, non-benefited position.

Salary Information

• $20.00/hour

Special Instructions to Applicants

Along with the application, please submit a resume.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.