Tier 2 Enterprise Operations Engineer (Active Top Secret Clearance Required)

Great Hill Solutions, LLCis part of the Seneca Nation Group (SNG) portfolio of companies. SNGis Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hillis seeking aTier 2 Enterprise Operations Engineer in Washington, D.C. The successful candidate will be responsible for providing Tier 2 troubleshooting and support for a virtual infrastructure using VMware. Additionally, the candidate will provide operations support for physical devices and cabling within a data center.

Roles and Responsibilities include, but are not limited to:

• SHIFT: Tuesday - Saturday 3:00PM - 11:30PM
• Provide Tier 2 Incident Management triage, troubleshooting, and resolution for virtual infrastructure using VMware vSphere, vCenter, and various technologies.
• Fulfill Tier 2Service Requests, including Virtual Machine builds, decommissions, and changes to resources.
• Provide technical customer communication and interface.
• Maintain and support physical devices and cabling within a data center, including servers, switches, routers, firewalls, and storage systems.
• Install and configure physical devices and cabling within a data center.
• Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness
• Utilize IT Service Management (ITSM) tools, including ServiceNow, to execute Tier 2Service Request Management, Incident Management, and Problem Management processes
• Participate in other ITIL process areas such as configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management.
• Work collaboratively with other teams to resolve complex issues.
• Continuously improve operational processes and procedures.
• Ensure compliance with security and operational policies.

Basic Qualifications:

• Bachelor's degree in Computer Science or a related fieldor equivalent experience.
• Active DoD Top Secret Clearance
• 2-4 years of experience with VMware vSphere and/or vCenter.
• Experience with enterprise-level environments.
• Experience with enterprise storage solutions.
• Willingness and ability to perform duties on-site in Beltsville, MD.