HR MyHR Help Desk Rep

• First point of person-to-person contact for answering questions about HR programs, services, processes and tools. Answers routine HR policy and process inquiries for HR department scope of services. Utilizes a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.).
• Provides support for entry tier level inquiries; escalates to appropriate tier as needed, following up to ensure customer needs are effectively and efficiently addressed in a timely manner.
• Manages ticket closure within established service line agreements (SLA). Works to achieve established service center metrics and goals.
• Provides a positive customer experience while addressing HR inquiries, issues and requests.
• Builds and maintains productive working relationships across HR Centers of Excellence while resolving customer issues, creating and updating procedures and processes, resulting in complete documentation for customer issue resolution. Responds to inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution.
• Proactively identifies root causes and recommends solutions to reduce customer case volumes.
• Regularly reviews knowledge base resources and updates to ensure accuracy. Performs all work in accordance with established call/service center processes and procedures.
• Works with and protects sensitive HR data in alignment with established service center processes and standards. Promotes and contributes to a positive work environment.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.