Customer Success Specialist - SDWAN

The application is expected to close on 20th June 2025. Preferred location - RTP - North Carolina

The Customer Success Specialist role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products and solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization.

As a Customer Success Specialist, you will:

• Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions, baseline customer environments, and develop tailored onboarding and adoption journeys that address business challenges and drive customer success.
• Communicate complex technical concepts effectively to diverse audiences, from technical architects to C-level executives, ensuring alignment and understanding through strategic discussions and interactive presentations in both remote and in-person settings.
• Serve as a designated resource on strategic accounts identified by leadership with high Annual Recurring Revenue (ARR), as required.
• Develop and execute strategic Technical Adoption Plans (TAPs) plans for designated accounts to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with others as needed to support the entire Cisco portfolio.
• Collaborate with Account teams, Customer Success, and Partners to drive adoption and deliver customer value by proactively understanding customer needs, ensuring seamless product integration, and mitigating renewal risks.
• Provide customer advocacy to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.

• 10 years of technical expertise, including deep knowledge of Cisco's SDWAN/SASE, Catalyst Center, Campus Network (Wired/Wireless, SDAccess/ISE, Routing & Switching).
• Proficient with public cloud platforms (AWS, Azure, GCP) and automation tools (Python, Ansible, Terraform) with experience in API integrations.
• Skilled in delivering consultative sessions, technical presentations, and quarterly business reviews (QBRs) for customers.
• Holds a current CCIE certification (Written and Lab) with a background in Engineering or equivalent experience.

• Knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki and Splunk.
• Experience employing AI/Generative AI tools and technologies to drive innovation, improve workflows, or solve complex problems, with a focus on practical implementation and user impact.
• Experience delivering product and solution demos to showcase the art of the possible, with solid knowledge of software licensing models and expertise in conducting competitor SWOT analyses.
• Additional certifications strongly preferred: CCDE, DevNet Associate, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, and Google Professional Cloud Architect.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.