Marketing Automation Solutions Architect

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our new Marketing Automation Solutions Architect will be instrumental in managing and optimizing our Marketing Cloud instance, Data Cloud connection, and work with Mulesoft; ensuring seamless execution of marketing campaigns, and maximizing the platform's potential to drive engagement and revenue. The ideal candidate is a detail-oriented problem-solver with a strong understanding of Marketing Cloud, Data Cloud and Mulesoft functionalities and best practices. This role will also serve as the first line of support for the email marketing team.

What Will You Do?

• Design, develop, and implement complex marketing automation solutions within Salesforce Marketing Cloud, leveraging Email Studio, Automation Studio, Journey Builder, CloudPages, and Mobile Studio.
• Architect and implement data integrations between Salesforce Marketing Cloud and other systems, including CRM, e-commerce platforms, and data warehouses, using MuleSoft or similar integration platforms.
• Develop and maintain custom AMPscript and SQL queries to support advanced marketing campaigns and data segmentation.
• Optimize Marketing Cloud performance and scalability, ensuring efficient data processing and campaign execution.
• Troubleshoot and resolve complex technical issues related to Marketing Cloud and data integrations.
• Collaborate with marketing stakeholders to understand business requirements and translate them into technical solutions.
• Train marketing users on Marketing Cloud functionalities and best practices.
• Develop and maintain technical documentation for Marketing Cloud configurations, integrations, and processes.
• Implement and maintain data security and compliance standards within Marketing Cloud and integrated systems.
• Build and maintain API integrations between systems and Marketing Cloud.
• Work with developers and data engineers to build and maintain data pipelines.

What Will You Bring?

• BA/BS Degree (4-year) (Advanced Degree Preferred) Engineering, math, computer science, information technology or related discipline preferred
• 5+ years of experience as a Marketing Cloud Engineer or Data Developer.
• Extensive experience with Salesforce Marketing Cloud core functionalities and architecture.
• Proven experience integrating Marketing Cloud with other systems using MuleSoft or similar integration platforms.
• Strong proficiency in AMPscript, SQL, and JavaScript.
• Experience with REST and SOAP APIs.
• Deep understanding of data modeling and data warehousing concepts.
• Knowledge of Salesforce ecosystem
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Salesforce Marketing Cloud Developer or Consultant certifications preferred.
• Experience working in a complex global technology company is preferred
• Bonus: You have strong technical acumen and comprehension of architecture.
• Bonus: Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Bonus: Experience with Salesforce Data Cloud (CDP) and its integration with Marketing Cloud.
• Bonus: Experience with CI/CD pipelines.
• Marketing Cloud Developer and/Or Consultant Certification preferred
• Data Cloud or Mulesoft certificates

Pay Scale:$100,980 - $132,536

Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits:We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary ofAEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California,AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

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