Mopar Aftersales Manager

The Mopar After Sales Launch Manager (ASLM) role is a key component to the overall success of Mopar's timely and accurate support of a new Stellantis vehicle program. The ASLM is responsible for the upfront engagement of Vehicle Engineering teams on designated programs to identify program requirements and communicate applicable Mopar requirements/needs. The ASLM is considered the Mopar lead for their programs and remains engaged with his/her assigned programs throughout their lifecycle while coordinating related Mopar impact assessments and launch and dealer readiness reports. Although this role resides within Technical Service Operations (TSO), the ASLM's responsibilities span across Mopar TSO, Parts Supply Chain, Accessories, Purchasing, and Technical Training.

Specific Roles and Responsibilities:

• Upfront engagement with Engineering as the Mopar liaison to communicate Mopar requirements/needs while documenting vehicle requirements
• Cross-functional coordination with various levels of Stellantis management to complete Mopar impact analyses and launch/dealer readiness assessments
• Manage, track, and report critical Mopar deliverables to support vehicle program launches
• Escalate issues early and quickly for resolution and awareness
• Advance integration efforts with Stellantis global counterparts with focus on new vehicle planning and readiness efforts
• Prepare and effectively deliver executive management presentations related to MPR responsibilities
• Assist with TSO / Mopar benchmarking activities

Basic Qualifications:

• Bachelor's degree in Supply Chain, automotive technology, program management, engineering, business, or related field
• 5+ years of engineering and/or aftersales experience in the automotive industry
• Ability to interact and network effectively with various personality types
• Strong communication skills-written and verbal
• Familiarity and ease with office tools, such as PowerPoint, Excel, Word, PowerBI
• Ability to multitask and work in a fast-paced environment
• Self-motivated, does not need constant direction, can prioritize and identify urgent needs

Preferred Qualifications:

• 5+ years' work experience on program launches
• Strong technical aptitude and understanding of the dealership environment
• Strong organizational, self-management, and negotiations skills
• Experience in presenting ideas and concepts to all levels of management
• Ability to speak Italian and/or Spanish
• Prior program management experience in a technical capacity