Tier 1 Technical Support
 TEKsystems | |
$24.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Kansas, Overland Park | |
 Jun 13, 2025 | |
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*Description*
Tier 1 Support This team will operate from both Overland Park, KS and Frisco, TX on a 24x7 basis. The team will primarily focus on monitoring the environment, resolving any incidents that occur and fulfilling Service Requests (change, LCM, etc.) * Monitoring the solution, using the Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ServiceNow and close it again upon incident resolution. * Resolve incidents, based on work instructions provided by the Tier 2 team. * Knowledge of ITIL v3 is recommended * Fulfill the role on incident manager - i.e. making sure that all incidents a resolves within the SLA windows and communicate with all stakeholders involved. * In case of critical situations, invoke the appropriate escalation procedures within T-Mobile. ** We will need 8 dedicated staff for 1st shift rotation; 4 dedicated staff for 2nd shift (rotation) & 4 dedicated 3rdshift (rotation) *Skills* incident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP *Top Skills Details* incident management,ITIL,monitoring tools,Ansible,Python,ServiceNow,AIOPS,Red Hat OCP *Additional Skills & Qualifications* *Experience with other Red Hat technologies (e.g., Satellite, Insights). *Knowledge of ITIL processes relevant to ServiceNow AIOps. *Familiarity with REST APIs and other integration protocols. *Relevant Red Hat certifications (e.g., Red Hat Certified Specialist in Ansible Automation) and ServiceNow certifications. *Experience Level* Entry Level *Pay and Benefits* The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Overland Park,KS. *Application Deadline* This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |