Credit Services Officer

Credit Services Officer

General Summary:

Manages the operations and
administration of member credit borrowing activities (i.e., FHLB Advances and
Letters of Credit) including workflow, staff and reporting. Operates with a
high degree of independent judgement to plan, organize and complete work assignments.
Performs a wide array of duties pertaining to member credit borrowing activities,
ensuring at all times accurate and timely processing. Manages extensive
communication channels with staff, members, beneficiaries, and various internal
and external stakeholders ensuring high quality customer service. Responsible
for compliance of credit activities including adherence to all statutory and regulatory
requirements.

Principal Duties and
Responsibilities:

• Manages all aspects of the operations team supporting member credit borrowing activities (i.e., FHLB Advances and Letters of Credit) with members and related parties. Ensure processes are performed accurately and timely. Manages all credit requests and associated business needs, including but not limited to providing indicative Advance rates, Advance product details, Letters of Credit support, and all associated stakeholder inquires and communications.
• Manages and maintains complete knowledge of all aspects of the Advance and Letter of Credit Systems as they relate to business operations, including training and oversight of associated staff. Oversee various agreements related to member financial institutions and the Bank.
• Schedules and directs the work of staff. Interviews, trains, and evaluates the performance of staff. Provides continuous on-the-job training for employees and makes recommendations regarding salary adjustments, promotions and transfers. Provides counsel and resolves complex employee relations issues.
• Responsible for compliance with associated statutes, FHFA regulations and guidance (e.g., Advisory Bulletins), Bank policy and guides. Maintains relevant industry knowledge pertaining to credit activities.
• Assists in the maintenance and/or support of credit-related policies, guides, plans and procedures, including maintenance and upkeep, research on various credit-related topics, upkeep with regulatory changes, and industry publications. Scope includes, but is not limited to, FHLB Credit Policy, Credit Guide, and operational member-facing user guides.
• Serves as team representative of credit activity to examiners, regulators, auditors and the Bank's Enterprise Risk Management on governance requirements and compliance.
• Serves as a representative on assigned working groups and committees within the FHLB and/or across the FHLB System.
• Oversees and assists in the development and/or enhancement of credit products and in the development and testing of enhancements to credit's software applications. Provides subject matter expertise, performs updates, gives presentations, provides tabletop walkthroughs and transactional exercises as needed.
• Serves as the department liaison to Software Engineering and Credit's Center of Excellence (COE) team as it relates to tasks and/or projects associated with credit activities. Works with Credit Operations staff to troubleshoot data and/or reporting issues. Provides support in product development/enhancement processes. Provides analysis and documentation surrounding process development and refinement efforts.

Minimum Knowledge,
Skills and Abilities Required:

• Knowledge of banking at a level normally acquired through the completion of a bachelor's degree in business (preferred concentration in finance, accounting, operations, management, or leadership). Master's degree is preferred.
• Seven years of progressively responsible work experience including at least three years in a management or supervisory capacity.
• Analytical skills to research and resolve complex problems, including understanding of cash flow analysis, Advance product and Letters of Credit workings.
• Demonstrate leadership behaviors consistent with the Bank's mission, vision, values, strategy, and priorities.
• Self-motivated, with the ability to work independently, to find and implement solutions to various complex problems, to prioritize workload and work with a high degree of accuracy. Ability to pay close attention to detail since errors could result in significant monetary loss and/or reputation risk. Strong organizational skills and the ability to multi-task.
• Comprehensive knowledge and understanding of information systems support of credit activities. Proficiency in use of a personal computer with strong working knowledge of Excel, Outlook, Word and SharePoint.
• Strong interpersonal skills, verbal and written, to effectively interact with all levels of FHLB personnel, member institutions, beneficiaries, peers at other FHLBs, directors, external professionals, and regulators. Ability to manage sensitive information and continually demonstrate tact and diplomacy.
• Ability to work with a high degree of independence and resolve complex issues while following established policies, procedures and guidelines.
• Strong organizational and time management skills necessary to balance priorities and handle pressure situations.
• Ability to make decisions and formulate an immediate plan of action to address potential problems to minimize or prevent financial loss to the Bank. Flexibility to meet changing deadlines and working conditions.
  
  

Working Conditions:

Normal
office hours and environment with the flexibility to also work in a remote
environment using a hybrid model as defined by HR and management. Flexibility to
work outside of normal business hours if required to meet multiple daily
deadlines and delegate responsibilities to staff to meet needs in a fast-paced
changing environment.

Notation: This
position has been identified as "high risk" as outlined in the Bank's
Background Check policy. Individuals occupying this position will be required
to submit to a background check biennially. Such repeat background check(s) are
considered a "condition of continued employment."