EHR Support Analyst

Location: 220 W. Capitol Drive, Milwaukee, WI 53212 (This is not a 100% remote position)

Job Purpose: Epic Support System Analysts are primarily responsible for the development and maintenance within the Epic suite. The initial focus of this position is the successful transition of current and future supporting systems to the Epic EMR transition. Epic Support System Analyst are also responsible for obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of their assigned modules and applications, working directly with relevant departments to understand needs and model future-state workflows. Epic Support System Analyst focus on systems, applications, and technologies in direct support of outlying ancillary and specialty settings.

Essential Duties and Responsibilities:

• Acting as the primary support contact for the support system end-users;
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them;
• Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software and the support system;
• Identifying and implementing requested changes to the system;
• Serving as a liaison between end users' workflow needs and Epic implementation staff;
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings;
• Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline;
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending departmental visits, validation sessions and other integrated sessions;
• Participating in training, working with end users and notifying those areas of new feature updates as they are available;
• Staying up to date on all releases and participating in the quarterly update process;
• Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments;
• Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones;
• Provide the technical capability to triage and troubleshoot issues that physicians and office staff may encounter using the EMR. This would include network, computer, wireless and peripheral support;
• Manage and document future state and document conversion support system scoping and signoff;
• Complete contracting and confirm third party support for testing and cutover on initial go-live and future upgrades;
• Coordinate build dependencies and other application-owned areas with interface timelines and responsible for conversion efforts at initial go-live and future upgrades.

QUALIFICATIONS:

• Education: Bachelor's degree from accredited university in MIS, Business Administration, Information Systems or any clinically related degree is highly preferred. Associate IT degrees, 3rd party information technology certifications along with comparable experience considered.
• Experience: Two to four years of IT Infrastructure/workstation experience is required. Demonstrated knowledge of multiple hospital department operations and computer applications is required. Experience using Epic at any capacity is a plus.
• Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are preferred.
• Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.
• Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve.