Customer Service Admin

PPG has an exciting opportunity available for a Customer Service Admin in Grand Prairie, Texas. As a Customer Service Admin you will support all Customer Service Representatives with multiple tasks including all reporting, status updates, and taking on your own customer accounts. You will report to the Customer Service Manager. This is an on-site position.

Key Responsibilities

• Executes purchase orders for materials and customer orders

• Resolves customer queries, recommending solutions and guiding customers throughout the ordering process.

• Respond to customer queries in a timeline and accurate way, via phone and email.

• Identify customer needs and update internal ERP databases with information regarding customer orders.

• Work with inventory levels to ensure delivery of materials and supplies.

• Maintain accurate records of purchases, ensuring compliance with company policies, and adhering to relevant regulations.

• Process customer orders accurately and efficiently, ensuring timely delivery and compliance with all relevant regulations.

• Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded.

• Ensures accuracy of all sales orders.

Qualifications

• High school diploma required

• 3+ years of customer service or administrative experience

• Prior experience with ERP software and reporting software

• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. #LI-ONSITE

As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneracao, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.

Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.