New

Medical Assistant Supervisor- OBGYN- Center City

Thomas Jefferson University & Jefferson Health
paid time off
United States, Pennsylvania, Philadelphia
Jun 23, 2025
Job Details New Hire Bonus for eligible candidates. The Medical Assistant Supervisor is responsible for overseeing the daily operations and performance of the medical assistant (MA) team within the ambulatory practice. This role includes staffing coordination, workflow optimization, training, and ensuring high-quality patient care. The Supervisor serves as a liaison between the MA team, nursing leadership, providers, and administrative staff to support clinical efficiency and patient experience. Responsibilities include: -Supervise and support a team of medical assistants, including onboarding, scheduling, and performance evaluations -Provide guidance and feedback to ensure adherence to clinical protocols and patient care standards. -Monitor daily operations and adjust staffing assignments to meet clinic demands. -Lead initial and ongoing medical assistant training on clinical procedures, workflows, and electronic health record (EHR) use. -Identify skills gaps and arrange additional education as needed to support professional growth and high performance. -Ensure compliance with infection control standards, regulatory guidelines, and institutional policies. -Serve as the primary point of contact for medical assistant related concerns and questions. -Facilitate communication between the MA team, providers, and clinical leadership. -Participate in staff meetings, workflow improvement projects, and clinic-wide initiatives. -Assist providers as they assess, examine and treat patients. -Manage patient flow -Assist with various diagnostic procedures such as EKGs, phlebotomy, injections and vitals -Acts as liaison to providers to ensure patient satisfaction. Maintains and orders supplies for their area as needed. -Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson -Escorts patients to exam rooms and ensures proper identification. -Performs and documents vital signs, clinical care quality measures and medical history information. -Remains proficient and knowledgeable regarding the use and documentation requirements within information technology systems within established scope of practice. -Adheres to HIPAA privacy and security requirements. -Orders clinical supplies to maintain inventory and to facilitate smooth operations of the office. Job Description Required Knowledge, Skills & Abilities: Excellent communication and organizational skills. Knowledge of medical terminology. Familiarity with medical office procedures Education & Experience: HS Diploma or equivalent required. Graduate of an accredited medical assistant program. Certification (CMA, RMA, or equivalent) preferred. Minimum of 3 years of experience as a medical assistant in an ambulatory or outpatient setting. Supervisory or lead experience strongly preferred. BLS certification through the American Heart Association must be obtained within 90 days of hire. BLS through the America Red Cross may be acceptable at some Pennsylvania practice locations. Experience in physician office or other healthcare setting preferred. Additional Job Description * oStrong leadership, organizational, and problem solving skills. oExcellent interpersonal and communication abilities. oProficiency in EHR systems (e.g., Epic) and Microsoft Office. oAbility to multitask in a fast-paced clinical environment. Job Description Responsibilities include: -Supervise and support a team of medical assistants, including onboarding, scheduling, and performance evaluations -Provide guidance and feedback to ensure adherence to clinical protocols and patient care standards. -Monitor daily operations and adjust staffing assignments to meet clinic demands. -Lead initial and ongoing medical assistant training on clinical procedures, workflows, and electronic health record (EHR) use. -Identify skills gaps and arrange additional education as needed to support professional growth and high performance. -Ensure compliance with infection control standards, regulatory guidelines, and institutional policies. -Serve as the primary point of contact for medical assistant related concerns and questions. -Facilitate communication between the MA team, providers, and clinical leadership. -Participate in staff meetings, workflow improvement projects, and clinic-wide initiatives. -Assist providers as they assess, examine and treat patients. -Manage patient flow -Assist with various diagnostic procedures such as EKGs, phlebotomy, injections and vitals -Acts as liaison to providers to ensure patient satisfaction. Maintains and orders supplies for their area as needed. -Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson -Escorts patients to exam rooms and ensures proper identification. -Performs and documents vital signs, clinical care quality measures and medical history information. -Remains proficient and knowledgeable regarding the use and documentation requirements within information technology systems within established scope of practice. -Adheres to HIPAA privacy and security requirements. -Orders clinical supplies to maintain inventory and to facilitate smooth operations of the office. * Job Description Required Knowledge, Skills & Abilities: * Excellent communication and organizational skills. * Knowledge of medical terminology. * Familiarity with medical office procedures Education & Experience: * HS Diploma or equivalent required. * Graduate of an accredited medical assistant program. Certification (CMA, RMA, or equivalent) preferred. * Minimum of 3 years of experience as a medical assistant in an ambulatory or outpatient setting. Supervisory or lead experience of 1 year strongly preferred. * BLS certification through the American Heart Association must be obtained within 90 days of hire. BLS through the America Red Cross may be acceptable at some Pennsylvania practice locations. * Experience in physician office or other healthcare setting preferred. o Strong leadership, organizational, and problem solving skills. o Excellent interpersonal and communication abilities. o Proficiency in EHR systems (e.g., Epic) and Microsoft Office. o Ability to multitask in a fast-paced clinical environment. Work Shift Workday Day (United States of America) Worker Sub Type Regular Primary Location Address 833 Chestnut Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.