Patient Service Specialist-Access Center South Portland(hybrid)

MaineHealth
parental leave
United States, Maine, South Portland
300 Southborough Drive (Show on map)
Jul 23, 2025
Description Medical Group Practices Clerical/Administrative Support Req #: 39035 Summary: For a limited time, MaineHealth is offering a $3,000 sign-on bonus for Patient Service Specialists! Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment. New Patient Access Representative - Primary Role Summary TheNew Patient Access Representativeserves as a vital first point of contact for adult patients seeking care. This role ensures a seamless and welcoming experience by efficiently managing appointment scheduling, patient communications, and follow-up outreach. The representative supports both newly referred patients and unassigned individuals transitioning from inpatient to outpatient care. Key Responsibilities Appointment Scheduling Accurately coordinate and schedule new patient appointments. Prioritize timely access to care for all incoming patients. Hospital Discharge Support Facilitate outpatient follow-up appointments for unassigned patients discharging from inpatient settings. Recall List Management Proactively work from a recall list to contact patients and schedule necessary appointments. Communication Management Answer incoming calls promptly and professionally. Respond to in-basket messages and electronic communications in a timely and courteous manner. Patient Registration Complete full and accurate patient registration. Ensure all demographic, insurance, and contact information is current and verified. Telephone Encounters Document all patient interactions clearly and thoroughly in the Electronic Health Record (EHR) Onsite for training in South Portland then remote flexibility must be located in Maine Full time 40 hours per week 8:00AM-4:30PM Monday-Friday Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High school diploma or GED preferred. License/Certifications: N/A Experience: Six months of medical office experience required. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Proficient computer skills. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. If you have questions about this role, please contact rebecca.rand@mainehealth.org