Field Service Engineer

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Travel to customer sites for installation, commissioning, maintenance, and repair of Automated Material Handling Equipment.
• Program, troubleshoot, and modify PLCs (Siemens, Allen-Bradley, or equivalent) to optimize system performance.
• Perform mechanical installations including rigging, alignment, and assembly of Automated Material Handling Equipment components.
• Work with electrical and control systems, including wiring, sensors, and motor controls.
• Conduct system testing, debugging, and fine-tuning to ensure proper operation.
• Train customer personnel on the operation and maintenance of Automated Material Handling Equipment.
• Provide remote and on-site technical support for system troubleshooting with the ability to support 24/7.
• Collaborate with engineering teams to recommend design improvements and resolve complex system issues.
• Maintain accurate service reports, documentation, and records of work performed.
• Ensure compliance with safety standards and site regulations.

KNOWLEDGE AND SKILLS REQUIREMENTS

• 2+ years of experience in field service, installation, or commissioning of automated systems.
• Proficiency in PLC programming and troubleshooting (Siemens, Allen-Bradley, or similar).
• Strong knowledge of mechanical systems, rigging, and industrial machinery installation.
• Ability to read and interpret electrical schematics, mechanical drawings, and PLC logic.
• Experience with hydraulic and pneumatic systems
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent communication and customer service skills.
• Willingness to travel extensively (up to 80%) both domestically and internationally.
• Valid passport and ability to obtain necessary work visas for international travel

EDUCATION and/or EXPERIENCE

• Bachelor's or Associate degree in Electrical, Mechanical, or Industrial Engineering or related field.
• Previous experience with Automated Material Handling Equipment, conveyor systems, or warehouse automation.

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