Associate Partner Account Manager

Associate Partner Account Manager

Role Summary:

TheAssociate Partner Account Manageris a key enablement role focused on enhancing the partner experience and streamlining internal sales operations. This role serves as the first-line operations escalation contact for AMER direct channel partners and distributors, working closely with Partner Account Managers (PAMs), Distribution PAMs (D-PAMs), and cross-functional teams. The Associate Partner Account Manager ensures seamless onboarding, post-sale support, quoting assistance, and campaign execution, ultimately making it easier for partners to do business with Ribbon. In Plano, TX office 5 days a week.

Compensation & Benefits:

• Hourly: $23.00
• Variable Pay: Eligible to participate in Ribbon's Sales Compensation program
• Benefits: Comprehensive benefits package, including health, dental, and vision insurance
• 401(k): Competitive 401(k) plan with company match

Core Responsibilities:

1. Post-Sale & Operational Support

• Act as the primary contact for partner-related issues post-order placement.
• Address invoice-related concerns and coordinate with internal teams for resolution.
• Manage daily inquiries regarding order status, product availability (SKUs, lead times), and invoices.
• Coordinate ad hoc RMA and quarterly stock rotation requests, including eligibility checks, RMA issuance, logistics coordination, and credit memo processing.
• Escalate urgent service-related requests to the appropriate internal teams.

2. Partner Onboarding & Portal Support

• Ensure partners have access to the partner portal and correct email registration.
• Provide walkthroughs on:
  • Completing training
  • Deal registration
  • Navigating and using the portal
• Offer hands-on onboarding support, in collaboration with team members

3. Inbound Opportunity Management

• Serve as the point of contact for partner inquiries during events (e.g., webinars).
• Demonstrate deep knowledge of partner programs and the partner portal.
• Guide partners to appropriate resources and internal contacts.

4. Partner Engagement & Campaign Support

• Support partner expansion initiatives, including:
  • Recruiting webinar attendees
  • Appointment-setting campaigns
  • Distributing marketing materials
• Assist Partner Account Managers with personalized outreach and post-event follow-ups.
• Collaborate with marketing to submit and track BDF/MDF requests and quarterly payments.

5. Order & Quoting Assistance

• Support order consolidation and retrieval tasks not handled by order management.
• Coordinate with Sales Engineers for quote requests.
• (Future Scope) Assist with quoting tasks outside the scope of distribution.

6. Channel Program & Forecast Management

• Contribute to channel program rollouts (e.g., deal registration, trade-in programs, marketing incentives).
• Track rebates and credit memos.
• Reconcile weekly POS/inventory reports from stocking distributors.
• Update Salesforce forecasts by decrementing received PO values weekly.

7. Training & Certification Tracking

• Notify partners of upcoming expirations for technical/sales certifications.
• Coordinate training sessions and distribute certification vouchers.

Key Skills & Qualifications:

• Strong organizational and communication skills
• Experience with Salesforce (SFDC), partner portals, and CRM tools
• Familiarity with channel sales operations and partner programs
• Ability to manage multiple priorities and work cross-functionally
• Proactive problem-solving and escalation management

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.