New

IT Support Engineer

Atlas Copco North America LLC
United States, South Carolina, Rock Hill
Jul 01, 2025
IT Support Engineer Functional area: Information Technology Country: United States City: Rock Hill Company name: Atlas Copco North America Inc. Date of posting: Jul 1, 2025 Your role As a IT Support Engineer, you'll drive innovation and ensure the seamless operation of our IT infrastructure. Reporting to the IT Manager, you'll shape our technology landscape, oversee critical systems, and lead impactful projects. This role offers the chance to work with cutting-edge technologies, mentor a talented team, and tackle complex challenges. You will Technical Support and Troubleshooting: Provide prompt, professional support to resolve technical issues and assist with user inquiries, ensuring minimal disruption to daily operations. System Maintenance and Reliability: Perform routine maintenance, monitor system health, and assist in troubleshooting to ensure IT systems and networks operate efficiently and reliably. Support for Security and Compliance: Follow security protocols and assist in maintaining compliance with company policies to protect data and IT assets. Effective Collaboration: Work closely with team members and other departments to ensure IT services meet the needs of the business, supporting smooth and efficient operations. Customer Service and Relationship Building: Foster positive relationships by delivering dependable, user-focused support, addressing user needs effectively. Documentation and Knowledge Sharing: Maintain documentation of procedures, and share knowledge to assist users and team members in troubleshooting and best practices. To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Strong Experience in IT Service Delivery: Proven experience in effectively supporting IT services, ensuring reliable and efficient IT operations. Solid Technical Expertise: In-depth technical knowledge for troubleshooting PCs, laptops, and Windows environments, with experience in key support tools and diagnostic utilities. Cross-Regional Collaboration Skills: Demonstrated ability to collaborate with diverse, global teams, with cultural awareness and excellent communication skills to adapt to varied work styles. Broad IT Knowledge: A solid understanding of technologies within Atlas Copco and the wider industry, providing a well-rounded foundation for IT support. Familiarity with IT Processes and Best Practices: Working knowledge of IT standards and methodologies such as ITIL, PMI, and SDLC, especially in areas like incident and change management. Adaptability in a Matrix Environment: Comfortable working in a dynamic, matrixed global organization with shifting priorities, demonstrating flexibility and effective coordination. Flexible Onsite Schedule: Willingness to adjust onsite hours as needed to support business operations and address urgent issues promptly. Educational/Personality Requirements: University degree or equivalent experience. Certification within ITIL (Foundation) is a benefit. Fluency in English, spoken and written is a must; second language encouraged. In return, we offer Ample Opportunities for Professional Development: Access to ongoing training and mentorship for career growth within our global organization. Competitive Compensation: A comprehensive pay package that recognizes your skills and contributions. Outstanding Company Benefits: Inclusive of health coverage, retirement plans, and wellness support, designed to support you and your family. A Rewarding, Forward-Thinking Company Culture: A culture that values innovation, collaboration, and diversity, where your contributions make a real impact. Hybrid Work Options: Enjoy a flexible work schedule with two remote workdays per week, supporting both productivity and work-life balance. Job location Hybrid Role: This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock Hill, SC site. Contact information Talent Acquisition Team: Gordon Jahn Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs Atlas Copco North America Inc. (ACNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ACNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACNA will not tolerate discrimination or harassment based on any of these characteristics. ACNA encourages applicants of all ages.