Customer Service Representative

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Customer Service Representative is responsible for the customer service needs of the Getinge business. This includes processing Orders, Returns, credit/debit memos, and monitoring requests to help manage inventory movements between field representatives and customers. The position also determines the status of, sales orders and delivery tracking information. The Customer Service Rep I is required to have strong multi-tasking skills and attention to detail, and must be able to interact effectively with customers and Field Sales to respond to questions and research customer orders and history.

Job Responsibilities and Essential Duties

• Understand customer processes and responds to a wide variety of special customer requests and inquiries of both internal and external customers.
• Conduct an administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders and requests.
• Able to make independent decisions and commitments to customers in a timely manner and understands business needs and urgency of order fulfillment and follow-up.
• Enter and track all customer orders.
• Maintain full ownership for pre and/or post sales issues, which includes updating the customer as well as field when delays arise.
• Responsible for supporting the "order to billing" cycle of spare parts/accessories and supply orders.
• Handle the return of spare parts process includes the following responsibilities such as generating the Return Authorization number.
• Create SAP system delivery notes and coordinating deliveries with the warehouse as needed.
• Review of all open orders to ensure billing and closure.
• Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied.
• Assist field representatives with trunk stock requests and ensure proper approvals are received prior to processing the order.
• Assist customers with the return of product by ensuring that product is returned within the returns goods guidelines and includes the proper approvals have been obtained according to internal policies.
• Work closely with Sales Reps, the Pricing Team and the National Accounts Group to reconcile any pricing discrepancies.
• Responsible to keep current on changes in policies, procedures, and product offerings
• Administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders.
• Perform other related duties as required or assigned.
• Follow up with all levels of management.
• Work with the Field Sales team and multiple other internal departments, as well as customers.

Minimum Requirements

• Associates Degree or an equivalent combination of education and relevant work experience.
• A minimum of 1 year experience in a customer service/sales support environment which includes administration and communication of customer requests.

Required Knowledge, Skills and Abilities

• Able to multi-task and handle administrative tasks with high attention to detail.
• Strong time management skills and ability prioritize and multi-task in a highly demanding environment.
• Communication and interpersonal skills are essential.
• Ability to respond to customer needs in a proactive manner.
• SAP or related system skill preferred.
• Intermediate skills in Microsoft Word, Excel and Outlook.
• Able to commit to a changing work schedule or reporting times as assigned by the manager during month and quarter ends.
• Available to work on various company holidays and closings when business needs require.

The salary range for this position is a minimum of $21 per hour and a maximum of $25 per hour.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.