Genesis10 is currently seeking an Application Programmer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position.
Responsibilities:
- Support Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT), sub-lines of business within Global Risk Management (GRM)
- First point of contact for GRA/EIT users as it relates to requests or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications
- Work closely with users and other technology teams to identify, troubleshoot, and resolve issues
- Perform initial investigation, take direct action to mitigate impacts whenever possible through established routines, participate in triages, and respond to requests from users
- Provide end to end management of application access services
- Follow well defined Standard Operating Procedures (SOPs) and may propose changes to monitoring, alerting and configuration to improve the service levels and works closely with respective subject matter experts
- Provide 24 x 7 first point of contact for users, monitoring and support of application components and related infrastructure
- Respond to alerts regarding potential production incidents
- Perform analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
- Interpret monitors and dashboards
- Escalate to senior members of team OR subject matter experts (SMEs) as needed for issue resolution
- Perform environment routing, cycling, and implementation of splash pages
- Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes
- Perform user ID administration access provisioning/de provisioning (additions, modifications, deletions) for applications
- Fulfill requests from business users and operations
- Track Incidents and requests in a defined system
- Capture knowledge to keep operational procedures updated
- Provide data and adhere to documentation requirements and audits
- Execute procedures reliably and escalate appropriately to solve incidents quickly
- Work with technical partners to generate status updates and technical detail for awareness communications and schedule reconvene follow ups
- Incident tracking and resolutions
- Triage incidents, take complete ownership accountability to ensure restoral of service, and issue failure resolution
- Analyze batch flows, identify issues, fix the same and ensure proper batch completion
- Drive closure of incidents problems, meeting defined SLAs
- Contribute to building the knowledge base for the team wherever required
- Provide regular communication to all the stakeholders
- Strive towards process improvement and automation
Requirements:
- Splunk knowledge
- Autosys Job scheduling tools experience
- SQL experience (Oracle/SQL Server) and data analysis
- Excellent project and time management skills
- Strong problem solving and critical thinking skills
- Motivation to achieve results and the ability to quickly integrate into teams
- Ability to work in an ambiguous environment and draw and defend results and conclusions
- Ability to work in a dynamic and team-oriented environment
- Ability to balance a significant workload, prioritize and multitask
- Automation skills to reduce manual activities
- Excellent problem solving, judgment and decision making skills
- Proactive root cause analysis and problem management skills
- Strong analytical skills
- An excellent team player
- Responsible, reliable and willing to continuously learn and develop
- Detail and process oriented
- Ability to communicate with our Business Technology partners at all levels across the organization
- Ability to develop strong relationships with our Development team partners
- Ability to partner with other Support teams and with technology groups within the organization
- Self starter and independent worker, ability to work with minimum supervision
Pay Range: $58.26-$66.26
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10
life insurance, 401(k)
Jul 02, 2025