Senior Immersive Experiences SolutionManager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 02, 2025 | |
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OverviewJoin theLearning and Skilling Infrastructure Enablement & Agile teamas we lead the next wave of innovation in global workforce development at Microsoft. As a Senior Immersive Experiences SolutionManager,you'llshapehow employees learn, skill,and grow-designing transformative, data-driven learning journeys powered by AI, Augmented Reality and Virtual Reality (AR/VR), simulations, and game-based experiences. Our 2026 mission is bold: to enable afuture-ready workforceby making learning in the flow of work seamless, scalable, and empowering. This role is at the heart of that missionbyembedding immersive technologies, AI-driven personalization, and data intelligence into every layer of the learning ecosystem. TheSenior Immersive Experiences SolutionManageris a pivotal role focused on transforming how Microsoft's global workforce learns, grows, and builds future-ready capabilities. This role exists todelivertransformative learning experiences thatintrinsically motivate individuals to learn and skill throughexploration,demonstration, and real-world experiences.You'llcollaborate acrossengineering, Human Resources (HR),HR Business Insights (HRBI),HR Services and Digital Employee Experience (HRSDEE),Microsoft Digital (MSD), and global learning partners, applyingAgilemethodologyto shape strategy, define success metrics, and deliver solutions that build critical skills with confidence and clarity. To help disrupt the future of learning in the age of AI,you'll: Build out, manage andmaintainMicrosoft's capabilities in immersive learning includingtechnology, data, processes/practices/principlesand human+ AIcapabilities. Work with MSD, HRSDEE, MS product teams and others to identify/build,integrateandleverageemerging technologies and data intelligenceto personalize and scale learning atspeed. Utilize,enableand activateacross the learning and skilling federationgaming, real-world simulations, andAR/VRtodeliver skilling at scale and improved time to proficiency/productivity. Optimizeimmersive learning and skilling practices toquicklyand effectivelydevelop talent pipelinesinanticipatedskill areas to help Microsoft continue to lead the market. Deliver scaleensuring hundreds of thousands of employees can learn, skill and grow pro-actively and simultaneously. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPartnership and Collaboration Drives cross-team coordination and community of business and engineers to address highly complex challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions. Influences and garners support with internal stakeholders for solution vision, strategy, and road-map to gain buy in and alignment. Engages with stakeholders to clarify requirements for highly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. Advocates for priorities, deliverables, resources, and dependencies to deliver expected outcomes. Enable organizational readiness and adoptionby equipping business and learning partners with tools, frameworks, and insights to successfully implement and evolve immersive learning solutions. Achieve success through cross-functionalteams and projectswith Engineering, HRBI, MSD, HRSDEE, and Global Learning to co-create integrated, enterprise-ready learning solutions using Agile methodologies. Partners with Engineering Teams to design road-map(s) for complex, high-impact solution area(s) and develop technical solutions. Serves as an expert to incorporate technical and business needs to the development of road-map for solution area(s). Defines the features and functionality of highly complex, high-impact solution areas for internal Microsoft products and tools, and/or configures the design features of a highly complex, high-impact solution. Solution Definition and Design Develops the vision, strategy, and experience of an highly complex, high-impact solution area for a domain area (e.g., hiring). Acts as a trusted advisor to align technical solutions with overall business strategic objectives. Design and enable immersivelearning and skillingsolutions and programsthat integrate AR/VR, simulations,gaming,gamification, storytelling, and AI-driven personalization to deliver inclusive, engaging, and scalable skilling experiences aligned with Microsoft's globalskilling strategy. Brings expertise to understand and translate the complex opportunity areas and problem statements into business requirements for the all engineering teams working on the solution. Translates the customer requirements to technical terms for the engineering team. Serves as an expert in understanding and prioritizing complex problems and solution areas. Guides others to identify transformational opportunities, privacy, compliance or employment experiences that will support achievement of business goals. Drives collaboration with internal stakeholders and customers to validate priorities and influence prioritization decisions to deliver solutions in a timely manner. Defines success criteria and performance metrics for a highly complex, high-impact solution. Acts as a trusted advisor to guide others to understand and identify operational and performance key performance indicators (KPIs), objectives and key results (OKRs), and success measures (e.g., adoption percentage, engagement, latency) for improving solutions. Solution Delivery and Maintenance Partners with the Engineering Team to deliver highly complex, high-impact solution areas and minimize variance between estimates and actual project outcomes. Seeks and influences ways to leverage technical solutions across multiple customers. Develop and deliverimmersive learningthat solvesbusiness challengesthroughroad-maps that balance strategic priorities with technical feasibility, while aligning stakeholders across diverse solution areas. Deliver and evolve solutions at the pace of changeby leading iterative development cycles, conducting user testing, and applying continuous feedback to optimize experience quality and accessibility. Leads others when conducting user acceptance testing and/or focus groups to determine the end-user experience and needs. Provides expertise to mature the highly complex, high-impact solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake. Utilizes success metrics to evaluate the performance of the technical solution. Leads others when engaging in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution. Provides expertise in developing a pathway to resolve any issues. Evaluates the performance of the complex technical solution in achieving the overall business strategic objectives. Thought Leadership Utilizes a deep expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value. Supports proof of concepts (POCs) and provides expertise to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies. Utilizes best practices to provide trusted voice at the decision-making table for both business and technical teams. Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make the best use of resources to achieve the overall business strategic objectives. Prepares business users for complex change due to implementation of new technical solutions. Implements and monitors changes/adoptions. Partners across teams to engage and prepare internal audiences and evaluates results of the changes/adoptions. Facilitates information sharing of change through various tools and employee platforms. Leads the creation of a change plan, creates communication plans for new technical solutions. Define andutilizeKPIs, OKRsto ensure effectiveness and value of immersive learning and skilling throughlearner feedback, and performance analytics to ensure solutions meet intended outcomes and deliver business impact. Portfolio/Project Management Manages and communicates end-to-end project schedules for solution area(s). Holds stakeholders accountable for following the schedule. Tracks and manages work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and tactically utilizes finite resources to accomplish goals. Lead capability development in immersive learningand skilling by modeling, leveraging and developing within othersdeep expertise inlearning, skilling,emerging technologies, immersive platforms, and enterprise learning trends-helping shape decisions, prepare stakeholders, and drive future readiness. Other Embody our culture and values | |