Lending & Trade Services Testing & Support Analyst

• Collaborate with Business Partners to identify that all standard test cases are accounted for in each application for all processing steps and actions.
• Attend meetings with project lead and business units to identify testing needs for projects
• Develop test scripts and plans to track business requirements and maintain test scripts are up to date.
• Execute test scripts and plans.
• Monitor, report and assist in defect resolution for all projects.

• Manage LTS Outage email/playbook with Projects and Support team for implementations that impact supported applications.
• Assist in the development of the Testing - Support Dashboard, this may include providing information, creating graphs, and/or updating the dashboard.
• Manage day to day end user support.

• Review business processes and recommend changes that will improve efficiencies and best business practices.
• Collaborate with management and LTS Project Team to provide recommendations and expertise on new initiatives.
• Serve as a subject matter expert (SME) on department committees and task forces representing the clients' interests relative to related systems and technology.

• Bachelor's degree from an accredited university or 5 years computer management or support experience
• 5 years of experience testing software
• 3 years of experience developing UAT Plans/Scripts
• 2 years of experience working with Microsoft Office Products (Project, Outlook, Word, Excel, Access)
• 1 year of banking and financial services experience

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - disability/veteran.