Atlassian Platform Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a highly motivated Atlassian Engineer to manage, maintain, and optimize our corporate Atlassian environment, including emerging capabilities like Atlassian AI, Rovo, and agentic automation. This role involves daily administration of business-critical Atlassian applications, ensuring adherence to vendor management and Atlassian policies, integrating SaaS solutions, and collaborating with stakeholders to maximize the value of their SaaS portfolios.

You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision-making. You'll explore and implement agent-based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business.

As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI-powered features and capabilities within our SaaS landscape.

This position is an indivdual contributor role reporting to Senior Manager, Cloud Apps.

Responsibility

• Support the rollout and adoption of Atlassian Intelligence features such as Rovo agents, smart answers, and contextual automation

• Assist in enabling AI-powered search, documentation discovery, and summarization experiences through Rovo

• Contribute to the company-wide enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives

• Gather and document business requirements to support the design of AI-assisted workflows and tool configurations

• Support administration of the Atlassian suite (Jira, Confluence, Rovo), including user access, basic configurations, and permission schemes

• Help configure Jira workflows, screens, and notification settings under guidance from senior team members

• Contribute to the creation of dashboards and reports, incorporating both standard Jira metrics and AI-generated insights

• Assist with platform upgrades, license tracking, and compliance activities related to user access and governance

• Collaborate with internal teams to triage issues, troubleshoot problems, and support documentation and root cause analysis

• Begin learning and contributing to automation and integration efforts using Atlassian REST APIs

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years of experience in enterprise technology with a Bachelor's degree or equivalent
• Hands-on experience administering Atlassian tools (Jira, Confluence, etc.)
• Experience with AI features in the Atlassian ecosystem, including Atlassian Intelligence and Rovo
• Experience with workflow configuration, automation scripting (e.g., ScriptRunner), and dashboard/report creation
• Exposure to languages/tools such as Python, Java, HTML, SQL, or Linux
• Experience with Agile, Scrum, CI/CD practices, and team-based development workflows
• Experience using or integrating with Atlassian REST APIs
• Ability to support Atlassian instances in cloud and/or data center environments

Preferred

• Strong organizational and troubleshooting skills
• Atlassian Certified Professional credentials or similar certification in progress
• Experience supporting AI-powered features within Jira and Confluence, including agents and predictive recommendations
• Interest in agentic frameworks and exposure to autonomous or semi-autonomous AI use cases
• Experience contributing to change management or enablement programs for new tools or features
• Strong communication skills and the ability to work with cross-functional teams
• Exposure to Atlassian environment migration or consolidation projects

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $94,000.00 - $136,600.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $89,400.00 - $116,175.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $89,400.00 - $122,125.00 base salary

Washington DC: $94,000.00 - $122,125.00 base salary

Ohio: $80,000.00 - $104,000.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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