Help Desk Support (SUASMAN)

BTS Software Solutions is seeking a SUASMAN Help Desk Support to support operations in Hurlburt Field, Fl .

The Help Desk Support shall apply administrative experience, and subject matter expertise to assist and advise the government with the operational implementation and training of unit operators in attending to help desk tickets and questions as necessary.

Primary Location: Hurlburt Field, FL

Clearance Requirement: SECRET

Minimum Requirements:

• Update operator training to incorporate new capabilities and features of SUASMAN within 30 days of implementation/release.
• Provide hands-on user training on the SUASMAN web application's capabilities, features, and database fields of functionality.
• Maintain records of Help Desk ticket requests, communications, and resolutions.
• Assist the Government in preparing responses to taskers from USAF staffs, units, and USSOCOM and/or its components regarding UAS, including assisting in preparation and delivery of technical papers and briefings.
• Assist SUASMAN Engineering Support staff in Beta Testing of all minor and major SUASMAN revisions.
• Provide feedback, guidance, and support to colleagues and partners.

Education and Experience:

Qualified sUAS operators (2-5 years) with exceptional operational experience in SUASMAN or similar data management systems that sustain, and manage databases, and track operational status of policy compliance datapoints. Relative software beta testing experience is highly desired, as well as Help Desk troubleshooting and assistance response experience. Exceptional communications skills to provide customer support training seminars on the capabilities and processes of the web application.

About BTS:

BTS Software Solutions is a Service-Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers' lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.

We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich people's lives. BTS offers one of the best benefits packages in the industry: 100% Company PAID health benefits, PTO, 401K matching and vested from day one of employment, to name just a few of our benefits and perks. To learn more about BTS Software Solutions visit us at www.unleashbts.com/careers/.

BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.