Senior Product Operations Manager

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

• Omada Health has evolved from being synonymous with Diabetes Prevention to offering a symbiotic suite of programs and support for members, including Diabetes Prevention, MSK, Behavioral Health, Diabetes and Hypertension. These programs are all based on our foundation of sustainable behavior change using technology and a human care team together. You will be responsible for working with cross-functional leaders across the company to ensure that the products and programs we build have maximum market impact.
• As a strategic leader in EPD Operations, reporting to the Director, you will integrate engineering, product, and design program management with both product and engineering operations. Your role will support the entire EPD organization-encompassing Product Management, UX/Design, User Research, and Engineering-to drive efficiency and maximize impact.
• In collaboration with the Director of EPD Operations, you will navigate and streamline dependencies and processes to ensure that product launches deliver significant business impact. As an individual contributor, you must possess a deep understanding of engineering, product, and design processes, as well as company and product strategy, to harmonize the various components for optimal results. This position requires strong execution skills and the ability to influence leadership and cross-functional teams, offering a foundation for future roles in product management, product line ownership, or general management.

Program Management Responsibilities:

• Lead multiple cross-functional EPD programs that deliver innovative technical solutions, requiring an understanding of the wider business
• Work with EPD leadership to define goals, determine resources needed, and stand up the cross-functional team
• Drive engagement with cross-functional partners, work to decompose business requirements into project roadmaps with measurable milestones, effectively optimize scope and schedule, manage cross-functional dependencies, and proactively manage risks
• Serve as the key liaison across engineering, product, design, clinical, care delivery, commercial, compliance, legal, infosec, and privacy teams, aligning diverse stakeholders towards unified decisions
• Monitor program progress and clearly communicate updates to stakeholders and leadership
• Facilitate program retrospectives and implement improvements to the program management process
• Run program offsites 2x/year

Product & Engineering Operations Responsibilities:

• Coordinate and refine EPD's annual planning process in partnership with cross-functional Strategy, Planning, & Operations (SP&O) counterparts in clinical, care delivery, and commercial
• Identify and deliver on opportunities for greater collaboration among EPD, clinical, care delivery, and commercial, including coordinating offsites and rituals, creating and evolving forums and tools, and serving as a representative of EPD in all interactions with other functions
• Own and optimize EPD's rituals and processes around metrics monitoring and team-level planning
• Build out tools and processes to support EPD teams in delivering against our most important business goals
• Drive adoption of new processes and standards within EPD
• Serve as the main EPD point of contact for answering and triaging commercial questions relating to Omada's products

Your impact:

• Own and drive large, EPD-oriented cross-functional projects to clear goals and results
• Guide cross-functional leadership teams through making difficult planning and resourcing trade-offs based on company priorities and impact
• Build appropriate lightweight and consistent processes to drive EPD accountability and business impact, e.g. roadmap reviews, metrics monitoring rituals
• Support Sr. Director of EPD Operations and Product org to drive speed and effectiveness in Engineering, Product, & Design as we scale
• Help bring the voice of the customer to the EPD team to support designing for both buyers and members

Requirements:

• 7+ years of a combination of market and/or product strategy, product management, general management, consulting, product or business operations experience
• Strong experience in and/or enthusiasm for healthcare, technology combined with human care, startup/growth company work
• Experience running multiple large-scale projects and balancing priorities
• Expertise in using both qualitative insights and quantitative findings for market analysis
• Experience guiding teams to define goals, generate hypotheses, define metrics, execute, review and pivot based on experimentation/early signals, deliver against goals
• Deep experience helping define and report against quantitative goals/OKRs/metrics
• Excellent organizational and analytical skills with strong technical understanding
• Thrives on attention to detail and process efficiency
• Able to understand the big picture and orient towards it while driving execution
• Strong people/relationship skills, experience understanding team dynamics and concerns, high EQ
• Excellent written and oral communication skills, including the ability to clearly articulate business impact and technical constraints tailored to the audience
• MBA or related graduate degree a plus

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/

Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $174,800 - $218,500*, Colorado Base Compensation Ranges: $167,200 - $209,000*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

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