VP, Client Success - Provider/Partnerships

MultiPlan
United States
Jul 02, 2025
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: The Vice President, Sales and Account Management is responsible for leading, planning, developing, and directing all aspects of sales and account management for an assigned Sales and Account Management team within the Company in support of revenue and client satisfaction goals, customer retention, enrollment, and service growth and expansion. In addition, this job is responsible for communicating the long-term needs of the customer to Senior Management, in order to ensure alignment between the Company's products and services and customers' strategic business needs. JOB ROLES AND RESPONSIBILITIES: 1. Develop, implement and oversee strategy for customer revenue and growth, enrollment retention, overall customer satisfaction, and increased market share. This includes the development, implementation, and oversight of the strategy for expanding the relationship with customers through the sale of additional Company products and services. 2. Direct the daily operations of the assigned sales and account management team in order to resolve customer issues, develop joint customer sales and business strategies, and meet customer network/medical management business needs. Lead, manage, and mentor the assigned account management team in order to meet customer business need while achieving corporate retention, enrollment and growth objectives. 3. Develop and enhance relationships with customer senior management key contacts. 4. Develop annual strategy for working with key sales channels such as brokers, consultant and reinsurers, as appropriate. 5. Develop detailed, accurate annual forecasts for customer revenue and enrollment that will drive the corporate business planning process. Function as the customer advocate while cultivating a customer driven perspective throughout the Company's in support of the corporate business objectives. 6. Direct the monitoring of program effectiveness and develop processes to increase the effectiveness of sales and account management activities. 7. Direct the budget process for the department and assure adherence to the budget plan and balance cost containment with customer satisfaction a high priority. 8. Select, develop, and evaluate staff to ensure the efficient operation of department. 9. Collaborate, coordinate, and communicate across disciplines and departments. 10. Ensure compliance with HIPPA regulations and requirements. 11. Demonstrate commitment to the Company's core values. 12. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role. JOB SCOPE: The Vice President, Sales and Account Management has significant impact on the image, quality, and effectiveness of service to the Company's customers as well as on overall strategies and financial and operating business plans for their assigned team and book of business. An incumbent has a high level of exposure associated with and responsibility in managing the company's sales and account management operations through directing a staff of administrative, professional, and managerial personnel. In addition, this job strategically partners with other leadership roles to plan strategies and programs to ensure efficient operations and achievement of business objectives. An incumbent functions as an expert to evaluate and understand potential impact of corporate decisions, direction and strategy on the customer.