Asset Recovery Specialist - Onalaska, WI

Altra's Credit Services department is seeking an energetic team-player, who has a background in repossessions, liquidation of collateral, collections, bankruptcies, charge-offs, and foreclosures to join our team as an Asset Recovery Specialist. In this role, you will perform collections, loss mitigation, and recovery activities to ensure new charge-offs are within acceptable parameters.

This position is full time, 40-hours a week, Monday through Friday from 8:00 a.m. to 5:00 p.m. The Asset Recovery Specialist position is located at the Operations Center in Onalaska, WI, however, work from home / remote work opportunities are available after 3-6 months of employment once successfully completing all position-specific training, demonstration of consistent and satisfactory work performance and have approved workspace and high-speed internet access.

Key Responsibilities

• Administer the repossession process, agent referral, pickup, liquidation, and file maintenance post-sale. Once unit is sold, recommend follow-up activity to Asset Recovery Supervisor.
• Receive, evaluate, negotiate, monitor, and reduce Altra's exposure to losses through bankruptcy filings by the members.
• Perform duties related to charging off accounts and manage the charge off portfolio.
• Perform collection attempts on charged off accounts.
• Analyze member financial profiles to determine if they qualify for small claims action.
• Prepare the necessary documents for court and either appear in court for small claims or arrange for someone to represent Altra.
• Prepare all necessary information for referral to third party collection agency and be liaison for third party agencies.
• Receive and process all payments from third party agencies.
• Build and enhance Altra's foreclosure and loss mitigation program.
• Receives members personally or by telephone; determines the nature of the member's request and either assists or refers the member to the appropriate department.
• Give recommendations for loss mitigation and foreclosure actions taken by the Credit Union.

Qualifications

• Associate's degree in business, legal, or related field is required. Relevant work experience with collections in lieu of required degree will be considered.
• 2+ years' experience in collections is preferred. Experience may include 1^st party collections, 3^rd party collections, or law office experience (paralegal) working with collections, repossessions, foreclosures, bankruptcy, etc.
• Strong communication skills with the ability to interact effectively with members, colleagues, and external parties.
• Proficiency in Microsoft Office (Word, Excel, Teams, and Outlook).
• Ability to make sound decisions and resolve issues efficiently.

Pay and Benefits:

• Competitive starting pay
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, supplemental life insurance options, etc., and more!
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1.

Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!

Associates of Business Administration (required)

2 years: Collections experience is preferred. Experience may include 1st party collections, 3rd party collections, or law office experience (paralegal) working with collections, repossessions, foreclosures, bankruptcy, etc. (preferred)