Cslt-Prog & Proj Mgmt

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Verizon's Responsible Business team acts as strategic advisors to Verizon business units and corporate groups, assisting them in adopting and implementing responsible business strategies and social innovation practices. Social innovation practices leverage our unique company products, expertise, and assets to create programs to drive both business growth and societal impact.

Verizon has a goal to support 1M small business owners by 2030 with tools to thrive in the digital economy. Verizon Small Business Digital Ready is a free online platform to support small business owners with the skills to help them thrive in the digital world through courses, expert coaching, peer networking opportunities, product discounts and exclusive grant opportunities. Through our digital platform, we provide a personalized user experience, and offer high-touch customer support and advising. Since launch in September 2021, nearly 500,000 entrepreneurs have on-boarded to Small Business Digital Ready. Partnerships are a critical component of Small Business Digital Ready's success, including relationships with leading national non-profits, mission-driven organizations and local community-based business support organizations.

This position will be responsible for partnership strategy and relationship management and customer support.

• Owner and relationship manager for national partnership portfolio.

  • Establish strong Verizon relationships with existing portfolio of 12 national partner organizations - understand each partner's responsibilities and core strengths, support any potential opportunities to improve collaboration

  • Identify opportunities to share partners with other parts of Verizon's Responsible Business portfolio (i.e. Skill Forward, Strategic Alliances)

  • Review partner portfolio to determine gaps and opportunities for new partners; meet with potential partners to determine new opportunities; review proposals and provide feedback; make recommendations on new partner selection

  • Collaborate with Next Street - Verizon's lead implementation partner - to onboard new partners to SBDR, ensure all partners are educated on latest SBDR resources and promotions, track success metrics

• Provide support to local partnership network

  • Engage with existing local partners and State Government Affairs teams to support local-market activities that promote SBDR and enhance our relationships with key stakeholders

  • Ensure that local teams have up to date presentation and promotional materials; lead presentations as needed.

• Lead customer support activities

  • Manage customer support vendor - prepare training documentation, coordinate training schedule/ arrange presenters, ensure proper systems are in place

  • Roll out new higher value, high touch concierge support for users who need help getting started or navigating the platform.

  • Collaborate closely with product/ design team to develop strategy for customer support improvements on platform and provide product requirements.

  • Conduct ongoing monitoring of customer support metrics and key analytics and management of new vendor.

  • Liaise between Digital Ready team and vendor to ensure agents are up-to-date on any platform changes, key promotions, etc and to ensure wider Digital Ready team is aware of any significant customer support issues.

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Proven track record of building successful collaboration models and the ability to work effectively with internal and external partners to achieve mutually beneficial results.

• Exceptional interpersonal and relationship management skills, as well as strong oral and written communication.

• Creative thinker with the ability to identify opportunities and develop potential solutions and analyze alternatives in a structured and organized way.

• An innate curiosity for corporate social responsibility and social innovation and/or a passion to support small businesses, and the aspiration to help Verizon enhance its reputation as a socially responsible corporation that supports small businesses.

• A self-starter, comfortable with ambiguity and able to balance multiple projects and tight deadlines.

• Direct knowledge of and/or experience with supporting small businesses and understanding of existing organizations that support small businesses.

• Experience working with customer support systems.

• Understanding of Verizon's strategy, business structures, and products/services.

• Proficiency in Microsoft Office applications, especially PowerPoint as well as Google Suite.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.