Project Coordinator

Job Purpose

This position in the Product Program Management organization drives multiple concurrent county and vendor integration projects. The ideal candidate will be customer-focused, collaborative, and can be the watchdog and strong program manager for the counties. They also ensure governance around the ICE processes and practices, and put adequate controls in place, while helping to provide proactive outbound communication, etc. This person will be the proactive voice working very closely with the counties, vendors, land record management systems (LRMS), and all stakeholder teams to improve customer satisfaction. Reports to Product Program Management leadership.

Responsibilities

• Coordinate with the Sales team to discover county and vendor requirements prior to implementation/integration.
• Work with Integration developers and County Team Software Business Analysts as needed to gather information required to implement a county implementation/integration.
• Follow up with county contacts during the implementation/integration process to keep schedules on track
• Develop and own cross-functional program plans supporting county or vendor integrations and other key initiatives and products
• Partner with the internal Product Management organization to drive requirements and work with other teams to continuously interact with counties, vendors and stakeholders to set expectations, review objectives and coordinate resources across the individual projects.
• Facilitate continuous improvement of the policies, process, practices and templates associated with county and vendor management and the SDLC process.
• Maintain dashboards in JIRA, Excel and Confluence providing real-time visibility across projects and product lines.
• Generate, review, and distribute weekly county health and integration pipeline reports
• Communicate with submitter customers, support team members, and the API team with new county integrations and their unique requirements
• Assist the Sales team with training new counties
• Follow-up with new counties and document changes

Knowledge and Experience

• Bachelor's degree or 2+ years of experience in project or account management
• Excellent written and verbal communication skills
• Ability to work easily between multiple organizations and people, both internal and external
• Organized and detail oriented
• Able to juggle multiple projects and responsibilities
• Familiar with Jira, Confluence, word processors, spreadsheets, etc.
• Familiarity with the document recording industry and recording jurisdiction differences a plus
• Excellent judgment, decision making skills, and the ability to work under deadline pressure
• Strong, independent leader, who is a self-starter and a proven team player in a high achievement-oriented environment
• Agile and Project Management certifications a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.