Senior Benefits Specialist

POSITION OBJECTIVE

The Senior Benefits Specialist is a key contributor to the Total Rewards team, responsible for ensuring the accuracy, compliance, and operational efficiency of benefits-related processes across the U.S. and Canada. This role does not include direct people management, but instead focuses on process ownership, cross-functional collaboration, and subject matter expertise. The Senior Benefits Specialist will play a critical role in managing benefits billing, coordinating with Finance, supporting retirement plan administration, and serving as a point of contact for employees and vendors to resolve complex benefits issues. This person will also take the lead on employee communications that promote understanding and utilization of our benefits programs, including rollouts of vendor solutions.

PRINCIPAL RESPONSIBILITIES

• Benefits Billing & Finance Coordination
• Lead the monthly and quarterly benefits billing process for U.S. and Canadian plans, ensuring accuracy and timely delivery.
• Reconcile benefit invoices against enrollment data from internal systems (e.g., Dayforce) and external vendors.
• Partner with the Finance and Accounting teams to ensure benefits costs are properly allocated and recorded.
• Investigate and resolve billing discrepancies with carriers and internal stakeholders, identifying root causes and driving resolution.
• Retirement Plan Administration
• Support administration of 401(k), RRSP, and pension plans, including monitoring plan compliance and eligibility.
• Collaborate with vendors and auditors to complete annual 401(k) audits and ensure accurate data submissions.
• Manage retirement plan reporting and employee communications in compliance with legal and fiduciary requirements.
• Benefits Program Rollouts & Employee Communication
• Take a lead role in launching and coordinating new benefit programs such as MD Live and future vendor offerings.
• Create and manage communications that highlight our benefit offerings, deadlines, and wellness resources to ensure high employee engagement and understanding.
• Partner with internal Communications, HR, and vendors to develop and distribute benefits education materials, FAQs, and guides.
• Employee & Vendor Issue Resolution
• Act as a primary contact for complex benefits questions and escalated employee issues, ensuring timely and empathetic resolution.
• Partner with vendors and carriers to troubleshoot issues related to enrollment, eligibility, coverage, or claims.
• Serve as a liaison to ensure that employee experiences are positive and that systemic problems are escalated and addressed.
• Benefits Reporting & Data Integrity
• Generate and validate regular benefits reports for Finance, HR, and compliance needs.
• Monitor benefit data integrity between HRIS (e.g., Dayforce), vendor platforms, and payroll systems.
• Identify process improvement opportunities to enhance benefits administration efficiency and accuracy.
• Cross-Functional Collaboration
• Serve as the primary liaison between the Benefits function and Finance, Accounting, HR Operations, and vendor partners.
• Support the Total Rewards Manager in special projects, audits, and vendor reviews.
• Contribute to policy documentation and process improvement initiatives across Total Rewards.
• Assist in developing training for all stakeholders regarding processes and procedures.

EDUCATION & EXPERIENCE

• Minimum of 5+ years of experience in benefits administration, with a focus on U.S. and/or Canadian benefits.
• Strong knowledge of 401(k) plans, including experience with 401(k) audits and plan compliance.
• Proven experience with benefits billing and reconciliation processes.
• Experience supporting benefits program implementation and employee communications.
• Proficiency in Microsoft Excel and familiarity with HRIS platforms (Dayforce experience strongly preferred).
• Excellent attention to detail, analytical mindset, and organizational skills.
• Strong interpersonal and communication skills for cross-departmental and vendor collaboration.

Preferred:

• Experience supporting Canadian retirement plans (e.g., RRSPs, DPSPs).
• Exposure to benefit plan audits and vendor management.
• Familiarity with compliance standards such as ERISA, IRS, CRA, and provincial regulations.

Working Conditions:

* Hybrid - 3 Days in Office

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.