Technical Customer Support Engineer III

TECHNICIAL CUSTOMER SUPPORT ENGINEER III

Purpose:

Responsible for providing advanced technical support to the Frontend department by developing, analyzing, diagnosing software/hardware problems and/or developing system/procedures necessary to meet customer specifications and internal requirements; assessing potential new applications for new business challenges and developing systems to support the new challenges.

Knowledge/Experience:

• Minimum of ten years technical support experience within the Photomask Industry
• Strong working knowledge of mask making, Mask making software, and data prep work flow processes
• Ability to provide leadership to a team of engineers to solve complicated business challenges

• College degree in engineering or related field.

Skills:

• Software Programming skills
• Proficient PC skills; Microsoft and various PC applications
• Proficient troubleshooting/analytical skills
• Communication (oral/written) and interpersonal skills
• Customer service orientation
• Detail-oriented
• Organizational skills
• Proficient technical documentation skills
• Teamwork/collaborative skills

Business acumen