Salesforce Architect (Omnistudio/Vlocity)

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlusHealth Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Information Technology Department is currently seeking a Salesforce Architect. The successful candidate will spearhead our efforts to adapt and utilize Salesforce, providing support to our business operations. This role involves responsibility for a broad range of critical applications built on the Salesforce platform. The Salesforce Architect will also oversee the performance and operation of the Salesforce Development team, providing management, leadership, and mentorship.

• Provide leadership in the overall Salesforce architecture, application design and development of the system.
• Possess a deep understanding of Salesforce products, as well as the customization and development possibilities.
• Has to architect solutions on Salesforce that are secure, scalable, and meet the business requirements.
• Ensuring that the solution, and all customizations to the platform meet best practices.
• Ensure architectural integrity and consistency across the entire product.
• Knowledgeable on all Salesforce offerings, sales cloud, service cloud, force.com, etc.
• Design documentation and best practice methodologies.
• Create & deliver, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce OmniStudio (formerly Vlocity) and J2EE technologies.
• Has deep understanding of Salesforce Health Cloud and Vlocity Healthcare Industry.
• Working knowledge of Salesforce integration using MuleSoft.
• Overseeing the delivery of the architect solution.
• Organize the process for successful project delivery to the end users.
• Plan and manage the application deployment using Gearset and Azure CD/CI pipeline.
• Review Salesforce capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within Salesforce.
• Study existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Oversee programming development and testing of interfaces according to the specifications.
• Help with on-going application maintenance.
• Mentor team members to use best practice and new technology needs.

• Bachelor's Degree from an accredited college or university in Computer Science, Mathematics, Business Administration, Statistics, or a related discipline; and
• 5 years of experience in systems analysis and design of information systems, 2 years of which must have been in a managerial or supervisory capacity.
• Minimum Salesforce Certified:
• Advanced Administrator
• Service Cloud Consultant
• Platform App Builder
• Omnistudio Consultant
• Strong analytical skills with the ability to observe trends and able to make suggestions based on the results.
• Ability to tailor communication to multiple audiences at all levels.
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
• Experience in full cycle programming. (Experience with managing deployment of Salesforce and Omnistudio solutions across environments)

Preferred:

• College or University degree in Computer Science or a related discipline.
• Additional Salesforce Certifications / Accreditations.
• Trailhead Superbadges.
• App Customization Specialist.
• Process Automation Specialist.
• Security Specialist.
• Health Cloud Specialist.
• Service Cloud Specialist.

Professional Competencies

• Operational and technical experience with development tools include but not limited to VB.NET; C#; Web Services, REST API, Angular (or similar Java script frameworks), Visual Studio (Current and Previous Versions), LINQ, Regular Expressions, XML, JSON and other tools applicable.
• Strong understanding of Microsoft DevOps framework; Content Versioning; Agile methodology.
• Excellent analytical and problem-solving skills.
• Ability to understand business needs.
• Ability to learn new software tools.
• Ability to work independently with little supervision.
• Excellent verbal/written communication skills; Understand policies and procedures.

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