New

Assistant Director- Facilities Operations

Vaco
$120,000.00 - $125,000.00 / yr
United States, New York, Queens
Jul 07, 2025
Assistant Director - Facilities Operations (Janitorial & Grounds) Position Summary: Our client is seeking a results-driven, highly organized Assistant Director to oversee both the Janitorial Services and Grounds Maintenance teams. This pivotal role bridges two distinct areas of expertise and requires a leader who can manage diverse teams, coordinate service delivery across campus facilities, and maintain the high standards of cleanliness, safety, and appearance expected on a major university campus. The Assistant Director will directly supervise the three Building Managers, as well as the two Night Operations Managers (Janitorial) and the Grounds Supervisor, ensuring seamless collaboration across all functions. This role includes oversight of facility projects and plays a key role in daily reporting and interaction with the client. The Assistant Director reports to the General Manager and serves as a key member of the site's leadership team. Key Responsibilities: Team Leadership & Staff Oversight * Provide leadership and strategic direction to the Janitorial and Grounds departments. * Supervise and support the three Building Managers, two Night Operations Managers, and the Grounds Supervisor in daily operations, scheduling, performance management, and training. * Foster a cohesive, team-oriented culture across all facility services. * Lead by example in professionalism, communication, and accountability. Operations Management * Oversee the implementation and execution of cleaning protocols, grounds maintenance schedules, seasonal landscaping programs, and special campus events. * Ensure timely execution and quality control of ongoing facility projects across campus. * Monitor service delivery metrics and initiate continuous improvement initiatives. * Coordinate with the General Manager and university contacts to address and resolve operational concerns. Administrative & Compliance * Assist with budgeting, procurement, and inventory control for janitorial and grounds operations. * Ensure all personnel are properly trained in OSHA regulations and safety standards. * Maintain accurate records of inspections, performance evaluations, and disciplinary actions. * Participate in strategic planning for staff allocation, equipment needs, and long-term grounds development. Client Relations * Serve as a primary point of contact for daily interactions with university stakeholders. * Provide daily reports and updates to the client regarding operations, staffing, and project progress. * Respond promptly to service requests, feedback, and emergency situations. * Build strong relationships with university administrators, faculty, and staff to ensure client satisfaction. * Represent professionally in all campus meetings and communications. Qualifications: Education: Associate's or bachelor's degree in Facilities Management, Business Administration, or a related field preferred. * Experience: Minimum 7 years of supervisory or management experience in janitorial services, landscaping, facilities, or operations management. Knowledge: o Understanding of best practices in custodial services and grounds maintenance. o Familiarity with unionized labor environments is highly preferred. o Working knowledge of safety regulations, environmental compliance, and equipment operation. Skills & Competencies: * Strong interpersonal and leadership skills with the ability to manage multidisciplinary union teams. * Exceptional organizational and time-management abilities. * Analytical thinker with a proactive approach to problem-solving. * Comfortable working in a fast-paced, high-visibility campus environment. * Proficient in Microsoft Office Suite; knowledge of CMMS or work order systems is a plus. Working Conditions: * Primarily onsite, with occasional off-hours and weekend responsibilities. * Requires walking the campus and inspecting facilities daily. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.