Senior System Billing Administrator

Senior System Billing Administrator

Hourly Rate: $27.00 to 29.85 depending on experience

Toshiba America Business Solutions, Inc. (TABS) has an excellent opportunity for a Senior System Billing Administrator at our Lake Forest, CA headquarters.

As a part of Toshiba America Business Solutions, Inc. you'll be an integral partner in the success of our customers. More than just copiers, Toshiba is an industry leader in digital displays, document security and software solutions that keep businesses running brilliantly and efficiently.

Summary:

Responsible for service contract set up, monitoring and billing assessment of multiple programs related to Toshiba's ESS & National Account Clients fleet of devices. Ensure billing records are set up and invoiced accurately and promptly per agreed contractual service level obligations while exceeding establish revenue targets. Provides verbal and written customer service to both internal and external contacts while researching, reporting, resolving complex invoicing and contract issues to ensure a positive customer experience while adhering to established contract guidelines.

Responsibilities:

• Set up contracts within established TABS system.
• Coordinate, monitor, maintain verify, and reconcile assigned client asset base and ensure invoicing accurately reflects agreed upon terms and conditions between TABS and the client.
• Ensure company policies are met. Identify items that may mitigate financial related risk.
• Meet established departmental metrics as assigned.
• Advise management where appropriate.
• Review assigned accounts and ensure billing quality, accuracy, and service level requirements through assessment/analysis and auditing of the pre-billing report, estimated meter report, compensation report, open AR report and internal/external communications of asset location, disposition, and contract renewal.
• Assess client needs, report on/identify trends and assist with the integration of billing resolutions through the creation of system enhancements (where needed), comparative billing, AR and contractual analysis, and resolution of complex client concerns to facilitate a high retention rate.
• Develop and deliver a variety of monthly/quarterly/annual billing performance reports to executive decision makers within the client's organization.
• Work with the client, sales, and service to ensure accuracy and contractual compliance.
• Perform other related duties as assigned.

Qualifications:

• AA Degree or equivalent
• A minimum of 5 years of experience in a combination of the following areas:
  
  
  
  • Contracts Administration
  • Billing Administration
  • Accounts receivables activities
  • Customer service within a fast-paced environment
  • Experience in equipment leasing a plus.
  
  
  
  
• Demonstrated understanding of revenue recognition and DSO impact
• Must have high caliber attention to detail and work output accuracy
• Strong ability to resolve complex issues surrounding the auditing of invoices vs systems billing data and identifying contractual obligations within company provided standards
• Experience extracting systems data and reports
• Demonstrated ability to understand contractual service levels, and agreed terms and conditions
• Demonstrated ability to independently interpret and manage contractual service level agreements with all parties * Must have good math skills
• Must be proficient using a PC specifically in MS Excel & Word
• Strong ability to research and identify solutions to billing problems
• Strong written and verbal communication skills at multi levels across an organization
• Strong willingness to work both as a team and independently on projects inside/outside assigned scope of work
• Oracle & Tableau experience a plus but not required

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email to request Accommodationrequest@tabs.toshiba.com accommodation.