(BHI) Customer Service Representative

Your Role

Our Behavioral Health Customer Experience Teams receive incoming telephone calls from BSC's fully insured group customers. Our agents are trained to go above and beyond, providing high quality, white glove, one stop shop service. The Behavioral Health Call Center is open 7 days a week, 4:45 a.m. - 8:00 p.m., including most holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend training each day for 8 hours, totaling 40 hours per week for the required training period. Training hours are 8:00 a.m-4:30.p.m Mon-Fri. After completion of training, agents may work remotely and will be assigned a daily 8hr shift within the aforementioned hours of operation totaling 40hrs a week. The assigned shift can be different from training hours.

Your Knowledge and Experience

• Must reside in the state of CA, preferrable within a 50-mile radius of one of our office locations - El Dorado Hills, Lodi, Long Beach, Oakland, Rancho Cordova, Redding, San Diego, Woodland Hills, etc.
• Requires a High School Diploma or GED, or equivalent
• Typically, requires a minimum of 3 years experience specific to the above forementioned CSR success criteria
• Flexibility in availability is required including hours and holidays, shifts are not guaranteed
• Requires attending and completing training facilitated remotely
• Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
• Requires high internet connectivity speed of a minimum of 11MBPS and 3 MBPS upload speed
• Post-training, Requires private work location at their residence free from distractions and within 15 feet of their Wi-Fi modem