Customer Service Representative / Police Department / Records #8890

City of Cape Coral
$39,748.80 - $62,212.80 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, long term disability, retirement plan, pension
United States, Florida, Cape Coral
Jul 15, 2025
GENERAL STATEMENT OF JOB SAFETY SENSITIVE: Yes - PD/P&R Only FINGERPRINTING REQUIRED: Yes *About Us* The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships. *Perks and Benefits* Free city-paid employee health coverage, additional for spouse or family City Employee Health & Wellness Center for healthcare services 5 weeks Paid Time Off (sick & vacation) 11 paid holidays Pension plan City-paid life and long-term disability insurance Optional Vision and Dental Plans Tuition reimbursement Gym membership reimbursement And much more! *Qualifications* *Education and Experience* High School diploma/GED. Two (2) years of experience in an office environment. *Key Responsibilities* Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge. Provides public assistance via telephone, internet, e-mail, in person, or by mail. Directs people to appropriate entities for assistance. Completes forms and applications. Explains policies and procedures. Research information and provides follow-up as applicable. Verifies accuracy and completeness of all data and information received. Researches and provides verification on information requests. Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images and applications. Processes and issues various types of documents including public records requests, permits, certificates, and licenses as required. Prepares and distributes various division records, reports, notices, and other relevant materials. Performs other related duties as assigned. Please review the full job description by clicking on the link below. To apply for this position, click on the *"Apply"* button located in the top right corner of the job description window. Customer Service Representative Job Description *An Equal Opportunity Employer and Drug-Free Workplace*