New

Sr Program Manager - Sales

Federal Express Corporation
$6,854.33 - $9,081.99 / month
dental insurance, tuition reimbursement
United States, Texas, Plano
7900 Legacy Drive (Show on map)
Jul 16, 2025
POSITION SUMMARY: The Sr. Program Manager, Sales, researches, plans, leads, develops and implements programs, initiatives and implementations specific to Commercial Sales. This role provides technical system development, tactical support as well as overall program development, strategy and oversight, including budget management and interaction with Pricing and Finance teams. The Sr. Program Manager provides proactive direction, operational expertise and consultation with various stakeholders, including but not limited Sales and Product Marketing, IT, Finance, Finance and Field Sales Team Members and partners from other FedEx operating companies. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Lead and manage Sales Emerging Initiatives and Innovative Implementations through program development and implementation, including core team creation, budget and resource planning, process engineering (labor impacts), development of system business requirements (as needed), field sales communications/training as well as metric development to monitor program performance. Manage projects throughout all phases' concept, definition, development, and launch; includes concept testing of new initiatives and implementations. Define project scope, goals and deliverables that support business objectives in collaboration with cross-functional and cross-operating company teams Develop working plans and associated communication documents in collaboration with cross-functional and cross operating company teams; create detailed project plans utilizing Microsoft Project, link dependencies and identify/ communicate risks and opportunities Work to derive robust solutions, focusing on enhancements to the customer experience and operational process efficiency, across system and process development activities (seek to simplify/distill internal cross functional processes and activities where possible) Lead/ heavily assist with technical development, usability, design and testing of customized shipping returns/repairs and pack & ship systems/solutions; including, developing and documenting business requirements, including possible system applications Act as lead to Shepard system requirements/ enhancements throughout Marketing and IT processes (including prioritization/roadmap activities) Act as Subject Matter Expert for processes/ systems as it relates to emerging commercial efforts, counseling other business/ system owners on impacts, benefits and risks Schedules, coordinates and executes field Sales visits in support of program pilots (alpha, beta, etc.), monitors operational readiness and performance; provide expert service for troubleshooting implementation and execution issues Coordinates in partnership with business stakeholders appropriate launch documentation for end users including Field Sales Operations and Network Solutions Develops and manages quality data and metrics collection, reporting and related actives; use metrics to monitor and identify program issues, make decisions, track improvements, etc. Assist Learning and Development to design and deploy Commercial training programs; conduct field sales training for pilot launches Prepare executive-level presentations, including usage of relevant data as appropriate, and conduct/lead project updates to cross-OpCo senior leadership on overall status, risks, opportunities, etc. All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: Bachelor's Degree or equivalent experience Project Management Professional (PMP) certification preferred but not required Up to 7+ years' experience in Program Management and/or execution Experience with Microsoft Office, including Word, Excel, and PowerPoint Extensive experience with Microsoft Project and Business Objects preferred Experience with budget/cost development and management preferred Strong process orientation necessary to understand project impact on existing and emerging operational processes. Periodic travel may be required ESSENTIAL FUNCTIONS: Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to work within the appropriate level of independence Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Leads strategy, execution, & optimization of lead generation & nurturing programs, drive qualified leads for sales teams & contribute to revenue growth. Owns the end-to-end lead lifecycle, from initial capture & segmentation to nurturing through marketing automation, lead scoring, & handover to sales. Collaborate closely with marketing, sales, product, & data teams to build scalable & efficient lead management processes & campaigns. Drive continuous improvement of lead quality, volume & conversion rates. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $6,854.33/month - $9,081.99/month Additional Details: This is a hybrid position, applicants must reside in the Dallas Fort Worth Metroplex. Employees will be required to work at a FedEx Campus several times per week. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)