New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Englewood
Jul 16, 2025
Description This position requires a lot of critical thinking, the daily responsibilities include: 1) Respond to customer's (borrowers & lenders) needs for system support and training. -Maintains proficient knowledge of products and services. -Processes all Dealer (Seller) implementations accurately and efficiently. -Prepares appropriate documents to be mailed to dealers (sellers) and provides follow-up when applicable. -Provides technical support to dealer (seller) and sales reps for all systems. 2) Set up and maintain accurate records in database. -Review new dealer (seller) due diligence documents to ensure contract compliance requirements. -Validates dealer implementation process. -Communicates with dealer (seller) and sales reps as needed to ensure error free implementation. -Scan and maintain all dealer documents through CEM. -Processes routine requests from sales reps such as DocuSign envelopes, billing changes and contacts updates. 3) Maintain security and integrity controls of customer data for lending and Decisioning criteria. -Maintain security and integrity controls of dealer (seller) and credit union data changes as requested from client. 4) Provide field representative support and assist with various department projects, as needed. -Support sales reps related to back office follow-up, special reports, letters or faxes to dealers. Additional Skills & Qualifications MUST HAVES: - Must be able to work 11:30-8:00pm Monday - Friday and at least every other Saturday -1-2 years of experience in a call center environment (want them in each role for 1-2+ years) - Must be able to work in office - Must have reliable transportation - Can't have any planned time off for first 90 days (Heavy training period and they will fall way behind) -Willing to learn/eager to find a career -Strong written and oral communication skills -Be able to work in a team environment -GED or High School Diploma -Looking for 3/5 candidates to be bilingual in Spanish and English NICE TO HAVE: -Previous experience working in a dealership or financial institution -Previous experience in a credit union -Direct experience with auto loans is a plus Experience Level Entry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Englewood,CO. Application Deadline This position is anticipated to close on Jul 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.