New

Banking Customer Service Representative

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Richland
Jul 16, 2025
Member Support Specialist - Call Center Are you passionate about delivering exceptional service and building meaningful relationships? Join our team as a Member Support Specialist and be the friendly voice that helps our members thrive. What You'll Do: * Provide outstanding service through phone and email, ensuring every interaction strengthens member relationships. * Handle general inquiries and perform account maintenance with accuracy and care. * Take ownership of member concerns, set clear expectations, and follow through with timely resolutions. * Collaborate with your team and leadership to resolve issues efficiently and with urgency. * Identify opportunities to introduce members to additional credit union products and services that meet their needs. * Stay up to date on credit union policies, procedures, and regulations. What You Bring: * 1+ year of experience in a call center or customer service environment. * Strong communication skills-both verbal and written-with a professional, member-first approach. * Ability to prioritize and manage multiple tasks in a fast-paced setting. * A proactive mindset with a knack for solving problems creatively and within policy. * Comfort with technology, including Microsoft Office and call center platforms. * Bilingual Spanish skills are a plus. Preferred Qualifications: * High school diploma required; some college coursework or a degree is highly desirable. * Experience with technical support or help desk environments is a bonus. Why You'll Love It Here: You'll be part of a supportive, collaborative team that values your contributions and encourages growth. If you're ready to make a difference in members' lives while growing your career, we'd love to meet you. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on Jul 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.