New

Member Services Representative (Northridge, CA)

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, North Hollywood
Jul 17, 2025
This position is in Northridge, CA Job Title: Member Services Representative - Call Center Support Job Description: As a Member Services Representative, you will serve as the first point of contact for members and health plan partners, handling a high volume of inbound calls through multi-issue phone queues. You will be responsible for delivering exceptional customer service while accurately documenting each interaction in accordance with organizational standards. The role requires maintaining or exceeding productivity benchmarks, with a minimum expectation of managing 50+ calls per day. Key Responsibilities: * Respond promptly and professionally to incoming calls from members and health plan representatives. * Resolve inquiries related to benefits, claims, eligibility, and other healthcare-related topics. * Accurately document call details and outcomes in the system. * Maintain compliance with HIPAA and internal data privacy standards. * Meet or exceed established quality assurance and productivity metrics. Required Skills & Qualifications: * Strong customer service and communication skills. * Proficient in data entry and navigating multiple systems simultaneously. * Familiarity with medical terminology and healthcare industry practices. * Experience in a call center or help desk environment is preferred. * Ability to manage time effectively and prioritize tasks in a fast-paced setting. Additional Skills: * Experience with medical office support tasks such as scanning, filing, and faxing. * Basic project coordination or support experience is a plus. Experience Level: Entry Level - Ideal for candidates with foundational experience in customer support or healthcare administration. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in North Hollywood,CA 91607. Application Deadline This position is anticipated to close on Jul 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.