Patient Service Representative (Non-Exempt)

Minimum QualificationsEducation: High school diploma or equivalent.Skills, Knowledge and Abilities:* Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.* Proficiency in basic computer skills, including data entry and word processing.* Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.* Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.* Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.* Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.* Attend and complete Clinic Core Front Desk Training post-hire.Physical Requirements:* Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.* Position requires standing and walking during each shift.* Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.Preferred QualificationsExperience: One year of applicable medical office experience.

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