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Manager, Operations

The J.M. Smucker Company
United States, New York, Buffalo
Jul 20, 2025

Your Opportunity as the Operations Manager(full time, exempt)

Location: Buffalo, NY manufacturing plant

Work Arrangements: 100% on-site

  • Willingness to work off shift hours (nights, weekends, holidays, etc.) and flow to the work as needed

Reports to: Plant Manager

Direct / indirect reports: ~200

In this role you will:

  • Lead team of technicians and managers to ensure the operation meets safety, sanitation and quality standards
  • Manage and develop manufacturing systems that increase productivity, quality and lower costs
  • Facilitate, educate, motivate, coach, counsel and guide the manufacturing team to ensure that they have the ability to deliver results
  • Sustain and advance process for continuous improvement
  • Manage employee and labor relations issues that impact the operation
  • Develop a vision of an effective work system and a plan to move the workforce in the direction of that vision
  • Help oversee the production scheduling and training functions
  • Ensure essential business information is clearly communicated and understood by all members of operation
  • Track to KPI's and utilize to make decisions
  • Partner with other functions to ensure services, goods, materials and ingredients for the operation are delivered in a timely manner
  • Provide a credible sounding board and counterbalance to the Plant Manager when exploring and discussing alternatives, concepts, ideas, etc.
  • Ensure employees clearly understand the operation vision and results toward goals
  • Effectively manage the Operation budget
  • Own an Operational Excellence Pillar
  • Ability to develop leaders and future leaders
  • Compensation range: $121,500 - $178,200

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

  • A Bachelor's degree
  • A minimum of 5 years of manufacturing experience
  • Demonstrated ability to build and develop future leaders
  • Prior experience working in a union environment
  • Demonstrated experience in balancing the needs of production and product quality

Additional skills and experience that we think would make someone successful in this role:

  • An Engineering degree
  • Prior food and / or pet manufacturing experience
  • Experience in building a high-performance work culture and systems

Learn more about working at Smucker:

  • Our Total Rewards Benefits Program
  • Our Thriving Together Philosophy Supporting All Impacted by Our Business
  • Our Continued Progress on Inclusion, Diversity and Equity

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