Onboarding Coordinator

Starting Pay:

Position Description

Responsible for facilitating onboarding and ensuring Retail Operations Center (ROC) new hires have a smooth and positive experience. Reviews, updates, and stays current with onboarding materials and tasks to ensure compliance with company policies. Organizes and facilitates Team Member engagement events in partnership with ROC leadership. Demonstrates proficiency working in a fast-paced environment, managing multiple tasks simultaneously, and adapting quickly to changing priorities. Communicates relevant information, available services, events, and training opportunities that Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities offer.

Essential Duties and Responsibilities:

• Facilitates daily Good Start Orientation (GSO) onboarding for ROC new hires, ensuring the required paperwork and training are completed.
• Reviews the onboarding presentation and material quarterly, confirming the content is current and meets any required policies, procedures, or regulation updates.
• Maintains accurate records of onboarding activities, ensuring required Workday tasks are completed, and continuously gathers feedback to improve the onboarding process.
• Consistently evaluates and enhances the GSO experience by proactively identifying opportunities for improvement, recommending solutions, and documenting process enhancements to be shared with leadership for approval.
• Partners with ROC leadership to create and facilitate Team Member engagement events that may include catered lunches and/or contests.
• Maintains the ROC Community Boards and keeps information up-to-date.
• Supports company-wide initiatives for Total Rewards in collaboration with the Benefits Supervisor and Sr. Manager of Inclusion & Engagement.
• Meets on a regular cadence with the Total Rewards leaders to stay up to date with initiatives and provides support where needed.
• Communicates with ROC leaders across departments to gather and share essential information for Team Members to be well-informed.
• Summarizes key takeaways when attending meetings, including action items, important updates, and potential impact on the business or Team Members, and keeps ROC leadership informed.
• Functions as a significant contributor to various projects and collaboration efforts.
• Provides reporting and project updates to leadership proactively.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED or equivalent and related experience within Goodwill
• 1-2 years of work experience with career progression in the fields of training, fostering community partnerships, business culture or similar teams
• Strong communication skills, both written and verbal
• Ability to speak and read English proficiently
• Detail oriented and excellent organizational skills
• Ability to handle multiple projects and prioritize accordingly
• Proficient in Microsoft Office Suite
• Experience planning and coordinating trainings, meetings or events
• Outstanding interpersonal skills - must display patience, humor and helpfulness at all times
• Ability to maintain strict confidentiality regarding personnel information
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.