Desktop Support Specialist

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

Embry-Riddle Aeronautical University is seeking a Desktop Support Specialist to join the Information Technology team at the Daytona Beach campus. This role provides technical support for computers, peripherals, tablets, and web conferencing systems, serving faculty, staff, and students.

The specialist will troubleshoot complex technology issues, recommend solutions, and support the adoption of new tools, requiring regular customer interaction. The ideal candidate is customer-focused, solution-oriented, and excited to be part of a collaborative IT environment that supports a global leader in aviation and aerospace education.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

• High school diploma or GED with demonstrated proficiency in grammar, spelling, basic composition, and math.

Required Experience:

• 1-3 years of related work experience in IT support or a similar technical role.

Required Skills & Knowledge:

• Strong knowledge of Windows and macOS desktop operating systems, including the ability to perform diagnostics and troubleshoot independently. Fundamental knowledge of Linux operating systems is desirable.
• Experience with mobile systems such as iOS and Android is preferred.
• Possess basic networking knowledge such as DHCP, TCP/IP, etc.
• Experience in supporting Microsoft Office Suites.
• Exposure in supporting web conferencing systems such as Microsoft Teams and Zoom.
• Exposure in academic software support is a plus.
• Fast learner. Strong critical thinking and problem-solving skills.
• Exceptional customer service skills.
• Excellent verbal and written skills.
• Ability to interact with audiences from a diverse background.
• Ability prioritize work to meet deadlines.
• Maintain positive and professional outlook at all times. Ability to maintain composure under pressure.
• Great interpersonal skills. Ability to work in a team environment.
• Work independently with minimal supervision.
• Ability to support IT Core Values by focusing on improvements and believes in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus, and tenacity.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R309997 . Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.