Supply Chain Services Help Desk

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Supply Chain Services Help Desk to respond to internal customer questions via email or phone regarding requisitions, with respect to pricing, delivery dates, returns, etc. Duties include assisting department buyers with catalog searches and requisition support, in addition to supporting the Purchasing Agents with inventory, orders, and quotes. The Purchasing Help Desk Associate will work with the accounts payable department to resolve variances, receiving issues and address invoice questions.

Responsibilities:

• Acts as a liaison with internal customers and the Purchasing department. Answers incoming calls and emails from customers, providing excellent customer service. Assists internal customers with research in the electronic catalogue.
• Assists with inventory and reporting; performs open requisition reports and assists with reconciling inventory per schedule.
• Assists with orders, including receiving and entering orders by fax or email; creating and revising orders as required; ensuring accuracy of orders; and other support as assigned. Handles quote requests that do not need to go through Purchasing Agents.
• Liaisons with Accounting, including assistance with processing returns and credits, assisting with invoice problem resolution, and working with AP for new vendor set-ups.
• Performs general clerical tasks as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, and similar tasks.
• Supports delivery logistics by keeping departmental buyers informed of upcoming deliveries.
• Performs other duties as assigned.

Requirements:

• Associates Degree or greater desired.
• High School diploma or GED equivalent required.
• 2 years of experience in customer service, preferably with purchasing or supply chain experience.
• Ability to run daily reports and data analysis of priority acquisition processes.
• Ability to type 40 - 50 WPM; ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)