Service Stability Lead Dallas or Detroit metro

Service Stability Lead

The IAM Service Stability Lead, within the Identity and Access Management (IAM) department, empowers users by ensuring high availability and exceptional performance of our enterprise systems, enabling them to pursue their missions securely and efficiently. This role focuses on controls automation and validation oversight, ensuring that IAM systems are not only resilient but also compliant and auditable. The Service Stability Lead is responsible for designing high-level schematics of the infrastructure, tools, and processes needed to support these goals. They will monitor production systems, analyze performance, and develop or enhance monitoring scripts to proactively identify and resolve issues, driving continuous improvement in service reliability and control effectiveness.

Position Responsibilities:
Design and Refine

• Works closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements.
• Investigates and proposes strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business.
• Proposes changes to the technical architecture and design solutions as applicable.
• Evaluates and aligns strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies.
• Understands, participates, reviews and influences long term capacity planning and technology investments.

Technical Consulting

• Provides client consulting and planning guidance as applicable for moderate to large highly complex projects/programs.
• Provides consultation and works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational / business goals and objectives.
• Participates in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems and assures it is aligned to our established strategies, guiding principles, rationales and practices.

Planning & Execution

• Identifies and evaluates projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions.
• Maps requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provides cost effective solutions for moderate to large highly complex project/programs/initiatives.
• Calculates the potential cost of outages and plans for contingency.
• Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis.

Risk Management

• Reviews, participates, develops, and updates architectural standards, guiding principles, rationales and strategies.
• Performs in-depth analyses of the possible risks and countermeasures for them.
• Evaluates, reviews and approves highly complex design solutions for business and Infrastructure project or programs or initiatives.

Position Qualifications:

• Bachelor's Degree from an accredited university in Computer Science, Engineering or in a Technology related field, OR High School/GED and12 years of technology experience
• 7 years of experience identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions and providing recommendations
• 5 years of Technology experience
• 5 years of Service Stability Lead experience
• 3 years of experience deploying and administering a subset of Monitoring Tools described in the Job Specific Skills section below
• 3 years of experience triaging enterprise-level outages and providing actionable data to a large audience
• 3 years of experience in cloud environments (AWS and/or Azure)
• 2 years of experience in processes and tools associated to:
  
  
  
  • Digital Experience Monitoring (Dynatrace or a like tool
  • Application Performance Monitoring (CloudWatch, AWS Xray, Azure Monitor) AIOps
  • Network Performance Monitoring (NetScout, Live Action, SolarWinds
  
  
  
  
• 1 year of experience with Linux server administration skills and troubleshooting abilities

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - disability/veteran.