Project Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Project Manager - Indianapolis

At Roche, we are passionate about transforming patients' lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

The Opportunity:

Global Customer Support (GCS) is the global technical services organization for Roche Diagnostics, supporting affiliates and Lifecycle Teams to ensure end-user success. We act as the voice of the customer, bridging their needs with global business teams and keeping customer satisfaction central to product development. Through training, tools, and expert support, we empower affiliates to deliver high-quality service across borders. Within GCS Project & Portfolio Excellence, we unify project and change management capabilities, foster collaboration through cross-training, and track progress with clear KPIs-all with a strong commitment to service excellence.

Key Roles & Responsibilities:

• Professionally manage (planning, execution, monitoring, controlling, closing) complex, cross-site Global Customer Support (GCS) projects and programs, which make an important contribution to the success of key global Roche Diagnostics product development projects

• Drive adoption of key global Roche Diagnostics projects by professional Change Management (stakeholder mapping, impact analysis, planning, executing and reinforcing change)

• Self-reliantly drive risk management; anticipate and mitigate risks

• Create and maintain cross-site project plans in project planning tools and monitor project progress. Organize and facilitate project team and change meetings and workshops; document and follow up on actions and decisions; coordinate milestone preparations

• Identify and coordinate dependencies, timelines, budgets, change efforts, and project documentation for the GCS project

• Align with parent program/project and related programs/projects, if applicable

• Ensure stakeholder management and communication management

• Ensure efficient and constructive collaboration and communication between different Roche departments inside and outside of GCS, and if applicable, with external companies, e.g. by defining and implementing a structured communication plan

• Consult and mentor regarding project and change management principles and best practices

Additional tasks:

• International travel (max. 25%) is required to perform the job effectively

Who you are:

• Bachelor's degree

• at least 5 years of experience in focus business area

Preferred Qualifications:

• Proven experience in project and change management; certifications (e.g. PMI, PRINCE2, Agile) are a plus

• Strong stakeholder engagement, influencing, and cross-functional collaboration skills

• Ability to translate complex systems and processes into clear, impactful communication and training materials

• Knowledge of customer support/service processes and familiarity with Roche or medical/biotech environments

• Comfortable working in a fast-paced, international matrix structure with a structured, team-oriented approach

Location: This position is based out of our Indianapolis office and offers a hybrid work schedule.

No relocation benefits are available for this job posting.

The expected salary range for this position based on the primary location of Indianapolis, IN is $81,900 - $152,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.