Housing Manager

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Scope of Responsibilities

• Coordinate with Maintenance Staff to assure cleanliness of building working with both in house staff and outside
  cleaning
• Coordinate with Maintenance Staff for room readiness and repairs
• Coordinate weekly extermination
• Intake, re-certification and lease renewal of all market rate and subsidized residents. Perform background and income and landlord verifications for applicants
• Review leases
• Make sure that all resident's files are complete and accurate
• Assist in development and administration of marketing plan to ensure occupancy rates
• Full understanding of our Customer Relationship Management system, cashier duties as needed
• Assist Operations Director and Finance with quarterly Low Income Housing billing for facility, and with all Low-Income Housing Trust Program.
• Coordinate with Housing staff to have Quarterly tenant focus group meetings, Holiday events and resident give back events.
• Initiate all 10-day & 30-day notices for behavior or room issues and follow up with legal process. Initiate 5-day notices for non- payment of rent issues. Issue non-renewal notices. Work with Attorney for court evictions for non- payment of rent issues, and behavioral issues.
• Assist Operations Director and Business off to prepare reports to funding agencies as required thus assuring compliance with funder's criteria.
• Work with Case Management staff by referring any resident experiencing difficulties with financial, medical or behavioral issues
• Make sure every room in the building is inspected quarterly.
• Act as a liaison with other YMCA staff by attending meetings, hub and association functions.
• Schedule and supervise any part-time residence front desk staff.

Minimum and Preferred Requirements

• Must have a Bachelor's degree or 3+ years of experience.
• Commitment to, and a passion for, the YMCA of Metro Chicago's mission.
• Customer service orientation, with the ability to effectively communicate on a regular basis with internal/external customers, build relationships, manage expectations and take responsibility for a high level of service.
• Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with members, team members and other stakeholders and constituents.
• Intermediate proficiency in Microsoft Office (e.g. Word, Excel), email; ability to learn and adapt to new technology.
• Meet physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.

Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention