New

Healthcare Scheduler

TEKsystems
$18.00 - $19.00 / hr
dental insurance, life insurance, sick time, 401(k), retirement plan, remote work
United States, Colorado, Fort Collins
Jul 23, 2025
Join a dynamic and patient-focused team supporting a network of 15+ eye care clinics across Colorado. As a Healthcare Customer Service Representative, you'll be the first point of contact for patients, helping them schedule appointments, verify insurance, and provide exceptional service in a high-volume call center environment. Key Responsibilities: * Handle 80-100 inbound calls daily from established patients. * Schedule appointments across multiple clinics using a centralized system. * Verify insurance participation and answer non-urgent patient inquiries. * Make outbound calls to return voicemails and follow up on patient needs. * Respond to incoming emails during call downtimes. * Collaborate with doctors to optimize scheduling and assist with triaging optical issues. * Deliver a welcoming and professional experience for every patient interaction. Required Qualifications: * High school diploma or GED. * Minimum 6 months of healthcare experience in a patient-facing role (e.g., front desk in a high-volume setting). * At least 1 year of total call center experience (can include the 6 months of healthcare experience). * Experience in a healthcare call center. * Knowledge of insurance verification and scheduling systems. * Ability to multitask in a fast-paced environment. Preferred Qualifications: * Bilingual in Spanish. * Familiarity with Microsoft Office and general computer proficiency. * Strong customer service orientation and communication skills. Work Schedule & Environment: * Hours: Monday to Friday, 8:00 AM - 5:00 PM MST * Dress Code: Business casual (jeans allowed on some days) * Remote Work: Available after 4-6 weeks of in-office training (based on performance) Perks & Benefits (Upon Permanent Hire): * PTO starting at 3 weeks * Comprehensive medical and dental insurance * Company-paid optical allowance and routine eye care * Short-term and long-term disability insurance * Educational allowance * Generous paid holiday program * 401(k) with company match Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Fort Collins,CO. Application Deadline This position is anticipated to close on Jul 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.